There are inconsistency between statements for availability and prices... read more There are inconsistency between statements for availability and prices given on the website, on the phone, upon arrival, and after service for the same service. The repair were done right but kept haggling with prices (as if originally quoted prices were not effective) before the repair and tried to sell other services after I brought the price down for what was originally stated as a guanranteed price for the service. It was a lot of headache and time consuming.
I love Census Auto Repair. I have been going there for about five year... read more I love Census Auto Repair. I have been going there for about five years for various auto repairs and have never been dissappointed. One of the reasons I love them is because of their knowledge about vehicles (I have had several that they have serviced),professionalism and they treat me with so much respect. I never feel taken advantage of or overcharged. When I'm asked why I don't take my vehicle (Lexus Nt200) to the dealer, my response is always, why you don't take your vehicle to Census. If I could give them 10 stars I would. Keep up the good work Census! You have a lifetime customer.
Overall a great place to go. I wouldn't take my car anywhere else. Tha... read more Overall a great place to go. I wouldn't take my car anywhere else. That said, they WILL up-charge you signifcantly to change your engine and cabin air filter. The guy said that to change a cabin air filter, it takes 30 minutes to access the filter itself, thus necessitating a charge of $50 for parts and labor. I knew that was patently false, as it can be easily accessed on my vehicle (2013 Accord) through the glove compartment, which unhinges without any tools. I bought the same cabin air filter from NAPA auto parts for $15 and installed it myself. Essentially the same speech was given for the engine air filter, and I did the same thing. BLUF: Know about how much something should cost and how easy the job is to do it.
