I can't say enough good things about J & F Motors. I became a custome... read more I can't say enough good things about J & F Motors. I became a customer in 2011 when the warranty on my 2004 BMW 545i ran out. I felt that I couldn't get good answers from BMW dealerships and every time I went in, I didn't feel comfortable with their answers and what I was paying for. From day one, J & F has exceeded my expectations with their level of customer service, taking the time to explain to me what has gone wrong, what needs to be repaired asap and what can wait. I am a fanatic when it comes to my car and they understand that. They are what an automotive repair shop should strive to model themselves after.
J&F rocks, I wish I found this place years earlier. I was looking for ... read more J&F rocks, I wish I found this place years earlier. I was looking for a reliable place to get my BMW serviced after feeling like other places were either doing bad work, or overcharging me. After reading the other Yelp reviews, I decided to give this place a try last week for some work I needed done, and had already received a quote on from another shop. Not only was Mike extremely helpful in explaining exactly what I needed to have done now, and what could wait, but their prices were way under what the other shop had provided me in their bid. They did great work -- if you need to have your BMW looked at, bring it here!
YOU JUDGE: I bring car in for MD inspection to register it. While up ... read more YOU JUDGE: I bring car in for MD inspection to register it. While up on the lift then discover the rear drums and brake cylinders need to be replaced on both sides and they recommend a brake fluid flush. All total they quote me $950.00. I took the vehicle home and did the entire job in 45 mins with $165.00 in parts, WHILE teaching my 14yo how to do it. (He did the second side with my oversight and helped pump the brakes for me.) I return for re-inspection and ask the basis for their estimate. The Owner's reasoning: "We buy better parts than local stores so it costs more." Yeah. Right. My opinion... they tried to rip me off. I've been in the business and their excuse is the standard BS line given by those that lack integrity. Realistically. Say the parts cost TWICE as much... does that mean labor was $253??? for less than an hour's work? Remember, they already had it on the lift, disassembled. So labor would be in changing out the cylinders (15mins each) and grabbing the new drums for reassembly, then bleed the brake line (which is the same as replacing the brake fluid they 'recommended' for $99.00) Again. You be the judge.
