Amazing service! After breaking down while passing through Baltimore, ... read more Amazing service! After breaking down while passing through Baltimore, Michael and his team took great care of my BMW 325i and had me back on the road in a few hours. Honest and friendly, they delivered great results at a price about 15% lower than their initial quote. A+!
The said review on our shop was very dishonest. The unfortunate situat... read more The said review on our shop was very dishonest. The unfortunate situation was this had been set up on a relay call I think things got miss translated in the conversation. This customer brought their truck in on a tow truck his vehicle wouldn't move. Found the transfer case bone dry. When we removed the transfer case fill plug smoke came rolling out. This a part that shouldn't have smoke coming out of it. On top of that the entire transfer case had multiple fluid leaks. So we recommended letting us pull it out and have it sent out to be rebuilt. And do to the rarity of the vehicle the rebuild shop couldn't give us but an estimated price. I relayed this to the customer. He choose not to let us go any farther. We had already had an hour of diagnostic time in it. He told us to stop right there. As into his vehicle being held hostage is just an outrageous allegation. We just asked for the bill be paid before it got removed our lot. I am sorry you feel this way. But you have made some very serious accusations that couldn't be farther from the truth. We are a family owned and ran shop. We haven't been in business for over 30 years by being dishonest or ripping our customers off. It's just not what we do. Again sorry you feel this way.
i was referred to this establishment by a close friend of mines and bo... read more i was referred to this establishment by a close friend of mines and boy it was the worst experience ever. i came here to get a in dash unit installed into my husbands truck for his birthday. everything was good at least i thought about a month later the unit started flickering, the screen would get stuck, dvd's would get stuck. so i went back to ritchie road to get a replacemnt unit or have it checked out. i was shocked he was gone it was a guy out there i asked where is frank he said he up and left and went to baltimore. i called him at the number i was giving on my invoice he answered and told me yeah he moved and i was telling him the issues i was having but he didnt give me a address where i can bring the unit to get checked out which was odd to me. he just told me to call back i called back everyday for a week it just went straight to voicemail. so i decided to google his business and came across this site. my husband will be paying him a visit. i paid alot of money and i dont like to be ran from
