I got a recall notice saying my airbag could deploy without warning an... read more I got a recall notice saying my airbag could deploy without warning and the repair department at Koons tells me not to worry about it. REALLY?
tely. I didn't even want to talk to the manager because I didn't even ... read more tely. I didn't even want to talk to the manager because I didn't even trust the guys to do work on my car after the way they handled this situation. They clearly knew they messed up. Never again. I will continue driving out of my way to Fairfax, VA to get supreme service even it it is WELL out of the way. I wasted 2+ hours at this place.
half later and figured it would be a good time to check in considering... read more half later and figured it would be a good time to check in considering it doesn't take long to reset a TPMS system and I hadn't received a phone call. I came back to the service department at about 8:45am and when my service manager saw me walk in the door he asked me if I was actually waiting for my car. I said yes, that I had been waiting. He said that he didn't know that I was waiting because I hadn't indicated so. My car had been parked in a lot and the technicians weren't going to work on it until later in the day. He said they had taken in a number of cars before me and it would be at least another hour before they could look at my car. Mario asked me when I brought my vehicle in if I needed shuttle service to the metro before I left. At that time I declined. I was never asked whether I would be waiting around or coming back later in the day. Just because I did not wait in the waiting room does not mean I am not going to wait around for my vehicle. I am entitled to walk outside. I told my service team leader that I made an appointment for 7am the day before. He said that a scheduled appointment is only to speak to a service advisor and does not guarantee when your car will be serviced. Mind you, I was the first person at the place before they even opened! I also indicated to the person I spoke to on the phone making my appointment that I didn't need shuttle service and would wait around. My service advisor said that this information had not been recorded on the service/appointment order. At this point I was very frustrated but remained calm. I would assume Mario would do whatever possible to expedite my service and rectify the situation. He did nothing. He made it seem as if it was my fault for not clearly telling him I was waiting around. Mind you, he never asked me. A good advisor would have gone out of his way to make sure his customer was happy. Remember, this is a customer service position. This guy shrugged. I demanded to get my key back immedia
