All tune And Lube

I got my car towed here which I soon found out that it had overheated. Before this incident happened I never experienced my car to overheat. I asked them to diagnose my car and they told me the problem. I asked them once this problem was fixed would the car not overheat. Long story short I paid over $500 and it was not fixed, the car was worse!!! I drove from the lot and about two miles down the street antifreeze was literally leaking all over the road and the cat was smoking so bad I thought it was going to catch on fire. I took the car back 3 times and it never got fixed.  I came in with it just overheating to the radiator now leaking and the problem not fixed.  They would not find out the problem without me paying more money.  If I would have known from the beginning there was a major issue I would have never wasted my money.  I end up junking the car after replacing the radiator and still had a problem,  then took it to n Dodge for them to do am diagnosis. All tune and lube completely got over on me and I talked with the service manner and the store manager.  In even called the corporate number only to find out they were a franchise.  I  was beyond upset and disappointed because I trusted them.  I will never go to another all tune and lube or recommend them to anyone!!! I had to junk my car at the end after having it for five years with no major issues!!!

CONSUMERS BEWARE! Bring your car in for an oil leak, and $590 later, All Lube & Tube, will return it to you with an oil leak, which it will claim is a "new" leak, only to get more money from the customer. This company said that the "new" oil leak, which is failed to disclose during the authorization for service phone call, was discovered during the first visit. However, neither the owner, John Murray, nor any of its employees ever mention a second leak, at no time--when I returned the car with the same leak, a few days later, during the initial call for a status on the car, NEVER, until I demanded an answer as to why I had to return the car a THIRD time for them to determine the source of the original Leak, which they had been paid $590 to repair nearly ten days earlier. That location is a franchise, and its unethical practices are fully supported by the Corporate office, which responded: 

After Speaking with our Operations Manager here in the office after he had the chance to read over the email you sent, he has concluded that there wouldn’t be anything that could be done in this situation. The reason for this being that the leak that they found was something completely different from the original leak that the car was brought in to have work done for. The shop would have had to perform a whole other procedure in order to figure out what this leak was coming from which is why there would be an extra charge on top of the original leak that they worked on and fixed. These things happen to vehicles and can only be taken care of through inspection of the vehicle to diagnose the problem.

Sincerely,

Ray Witte
ATL Operations
410-923-4073