This place was recommended to me by a near by shop which I have gone t... read more This place was recommended to me by a near by shop which I have gone to in the past since they were not able to service my vehicle at the time. Overall my experience was wonderful. I was greeted by friendly staff who were efficient and professional. The individual assisting me was attentive and he explained things in simple terms since I am not too familiar with service/mechanical issues concerning cars. I would definitely recommend this shop to my friends and family and anyone in need of a quality shop.?
I got a recall notice saying my airbag could deploy without warning an... read more I got a recall notice saying my airbag could deploy without warning and the repair department at Koons tells me not to worry about it. REALLY?
tely. I didn't even want to talk to the manager because I didn't even ... read more tely. I didn't even want to talk to the manager because I didn't even trust the guys to do work on my car after the way they handled this situation. They clearly knew they messed up. Never again. I will continue driving out of my way to Fairfax, VA to get supreme service even it it is WELL out of the way. I wasted 2+ hours at this place.
