My name is Ann Hardman. In the beginning of the summer 2012 I hired T... read more My name is Ann Hardman. In the beginning of the summer 2012 I hired Tri County Glass to install custom glass shower doors and a wall for my newly renovated bathroom. The owner quickly came out and gave me a quote. His quote came in somewhat less than AAA Glass, his major competitor. The glass was installed on time and I paid for the work. BUT the glass has leaked and leaked. We have been unable to use our shower for over three months. This is unacceptable. Rick has sent some workers out a few times to work on the calking. They did a horrible job and the leaking continued. On the last visit (third try) I found that the rubber calk on the shower floor. I called that day to inform the owner of the poor job the installers did. He never called back, but three days later showed up unannounced. I was happy that he came, but it is respectful for workers to call ahead. Tri-County Glass rarely returns messages and when you ask if they received your phone message they act as if they did not. No customer service. One time they said that they would come out and fix the water leakage in the morning; they were a no show. My husband called them at 1pm and asked where they were and told him that they were on another job and to hang around for a few more hours. My husband had to go back to work. No work done for either them or my husband. Tri-County Glass has not been easy to work with. They have left me frustrated and angry. I recommend never to use them for your glass needs. I plan to use AAA Glass in the future. Pass the word that they are not worth the effort or money. BTW- We still can not use our shower. If they make good, which I have no faith in that I will revised this review.
We were very disappointed with our experience and the lack of professi... read more We were very disappointed with our experience and the lack of professionalism with this company. We had our back window of our van replaced while we were on vacation. We paid in advance since we could not be there when the work was done. When we returned home, we discovered that the back of the van was not shutting properly. We asked the company to come out and take a look as we had discovered part of the panel that was removed for repair had not been put back on properly. The owner of the company came to our home and was so rude and condescending that my husband asked him to leave. I am just appalled that the owner of a company would treat customers in this manner instead of working collaboratively on a solution that would have made both parties happy.
