My son bumped a curb parallel parking he broke a tierod this garage w... read more My son bumped a curb parallel parking he broke a tierod this garage wanted to charge 1350 dollars for all new suspension parts be aware of this place care got fixed for 250 dollars shame on you
Went there on Oct 16, 2015 for a simple oil change, have already filed... read more Went there on Oct 16, 2015 for a simple oil change, have already filed with the BBB, car was running fine, told me I needed a qt of transmission fluid, I said fine, the minute I left the car began bucking, that was a Friday, please also note I am a female, on Saturday really didn't drive much as my son took me to PA in his car but when I did in the early am still the same problem, bucking and not shifting appropriately. On Sunday took the car to Walmart, much worse, it actually shut off, check engine light came on, cruise control light came on, had to turn off car, wait, gingerly start back up and ease my way back home. I called my mechanic. He came over. Let's start with the fact that I was 1 1/2 quarts low on oil (2 days after an oil change) and my transmission fluid was bone dry), he put 2 1/2 quarts of transmission fluid in, told me to go to work the next day have the guys pull it in the shop and hook it up to see if it throws any codes and then go over it with a fine tooth comb. See what Charm City didn't know is that I really hate to bother my mechanics for an oil change so I go there, but I've been working with mechanics for 16 years, so they pulled my car in the shop went over it and still had to add another quart of transmission fluid. My certified mechanics have told me that either charm city pulled the transmission plug and drained the tranny fluid or they used a fluid evacuator, when I confronted the owner who took offense to my language and really who wouldn't be pissed, he could have blown up my transmission..he lied, he said a fluid evacuator takes an hours...sorry bud....5 to 8 minutes....his mechanic lied and said he put 6 quarts of oil in my car...first off...why would you put 6 quarts when you only need to put 5 and you didn't put 5...liar...I don't care that you've been in business for 26 years, you saw a female coming in who never uses you for service and you thought you could get some service work from me, so you drained my tranny fluid and then had the gall to ask why I didn't come back, because you are untrustworthy, BEWARE ONE AND ALL. I have 2 certified mechanics that will testify to my story. This place needs to be investigated!!!!
STEER CLEAR! Sunoco 9395 Baltimore National Pike! I took my Honda ... read more STEER CLEAR! Sunoco 9395 Baltimore National Pike! I took my Honda in to have a diagnostic run on why the engine light was on. I worked a full day and walked back over after work to get a run down on what was wrong. The service guy went through a list of 4 items that needed to be done on the car - 1 was urgent, 3 were not. I went through the list one-by-one with him and confirmed my wish to hold off on the 3 non-urgent items. He confirmed that they would perform the 1 urgent repair, that they had been able to flip the engine light off (no explanation given), and that it would be ready in the morning. I went over to get my car the next day at lunch. The invoice was $572. higher than we had discussed. I immediately asked for an explanation, which seemed to annoy him. It turns out that they had completed one of the non-urgent repairs that I had explicitly said NOT to do. He knew this; he wrote it down when we discussed it. Not only had they done work I told them not to do, but their solution to the situation was for them to keep my car another day and reverse the work they'd done. Because I wouldn't need my car? Seriously. That was as creative of a solution as they could manage. Clearly this particular Sunoco is not interested in retaining long-term customers. I will drive back to my old mechanic now even though he is a half hour away since I moved. I was hoping that I could make a good neighborhood contact. I was wrong. They had my wife in tears. Very sad and terribly uncomfortable transaction
