AMAZING! My car broke down in Franklin, I live in Watertown...had it t... read more AMAZING! My car broke down in Franklin, I live in Watertown...had it towed to Mark's thanks to AAA. I had no clue where to take my car as it was late and everything was closed ( good thing for google looking for local places ). He owns the place and worked on my car, he did not over charge on labor and he did not lie about the cost of parts to make money ( I have had this problem with places in Watertown, Midas, Firestone and the list goes on..although Perfection in Watertown is decent). After he fixed my car he took it for a drive and it was rainy so he replaced my awful wipers free of charge. He inspected all of my brakes free of charge ( my problem was right front brakes ). My car was fixed in no time and he offered to pick me up from the train station as I was not sure how I was going to get back to Franklin, but I ended up getting a ride. His place was very nice, he was very nice..you could tell he loves what he does. It was overall a wonderful experience. He was very honest and I will be making the drive to Franklin for all my car needs..yes, it was that good! Finally, honesty!! Thanks Mark, you saved the day and did not kill my wallet!
Dave and Chip are wonderful professionals who really care about you an... read more Dave and Chip are wonderful professionals who really care about you and your car. They know Audi's and BMW's inside out and are committed to doing the best job possible. They also take extra time to make sure you understand what is needed and why. I recently had to have my car towed because of a check engine light and, what we thought to be a low oil pressure light. Both Dave and Chip spent hours going over the car trying to diagnose the problem and talking to my husband and myself. It turned out to be nothing serious and I was charged the Diagnostic fee only. I have since taken it back for service and couldn't be happier. They charge a fair price for great work. As an Audi owner for many years I have found that many mechanics really don't know how to work on my car or misdiagnose issues. This will not happen with Village European. I would not hesitate to recommend them.
I was referred to Village European by a friend who takes his BMW to th... read more I was referred to Village European by a friend who takes his BMW to the track and has all his service done here. I have been bringing my M3 here since I got it 5 years ago and the service has always been outstanding. They describe exactly what needs to be done and the work it top notch. They have done work on my tires, brakes, suspension, cooling fan, and even the variable timing system on the engine, I brought my car here after a local dealer stripped the oil drain plug in the aluminum oil pan and wanted over $2000 to fix it. Chip was able to repair the oil pan and save me a ton of money. When the cooling fan failed, my car overheated across the street from a local BMW dealer and I paid to have it brought to Village European on a ramp truck to be sure the work was done right.
