theCARS Company, as mentioned by other reviewers, deserves 5 star rati... read more theCARS Company, as mentioned by other reviewers, deserves 5 star ratings across all boards. Service is extremely quick (usually takes a couple hours for normal maintenance; few minutes for an oil change) and fairly priced. They have appointments open constantly and 'reservations' are easy to make. In terms of quality, I have been in there twice--once because my 'check engine' light lit up and the other for the 45,000 mile routine maintenance--and the results couldn't have been better. Problems are discovered quickly and solutions are provided even faster. What sets theCARS Company apart from any other car shop I've been to is their customer care. Point in case: recommending a cheap buff-and-polish job for the many bumps and scratches on my car as opposed to an extremely expensive paint job. Need another example? They offer discounts and coupons constantly. They don't hide them from you. In fact, make sure to politely ask if they have any available and they will respond honestly. Believe me, they've got your back and they're looking to protect your wallet. They seem genuinely interested in your best interest and not on making a quick buck. Very professional, well-organized, and reasonable prices: what else could you ask for?
I had a terrible experience with the owner Bob at DiCicco’s. I dropped... read more I had a terrible experience with the owner Bob at DiCicco’s. I dropped off my Jetta on a Monday like he told me to so that he would have the parts there already. I got rear ended and needed to get the bumper replaced and one of the back lights. He said no problem…he could take care of it in 2 days for $450. I was happy since I wasn’t going through my insurance as the accident was sort of my fault. By Thursday he still hadn’t called. I called Bob around lunch time which is when he decided to tell me that he ordered the back light for the wrong side. The company he usually gets his parts from apparently didn’t have the correct light in stock until that morning. So he said he’d have it ready by end of day Friday. He still hadn’t called me on Friday around 4pm when I called and he still didn’t have it done. He said they got super busy and he should get it done Monday. From Monday – Thursday he was completely avoiding my calls. I’d call from a different number and he’d pick up and act all shady. It took a total of 13 days and ended up costing $1275. I swear they took advantage of me just because I’m a female.
I dropped my car off for some minimal work to be done. I was told it w... read more I dropped my car off for some minimal work to be done. I was told it would take 3 days no problem, and cost $1400. The insurance was not helping out on this or the rental so I emphasized how important it was to be fast and inexpensive. Day 3 came around and no one called me. Tthe owner, Bob, hadn’t even had a chance to look at it. Even though I made the appointment two weeks ahead of time so he could have the parts in house when I dropped off the car. I was told to he’d call back in 2 days, Friday. No call again. Friday at 4 I called and he had a few more things to do before he closed for the weekend, so I was told to come in Monday to pick it up. Monday no call. At 3pm I call before I go just in case. I’m told the wrong piece was shipped (or ordered) and he needs to re-order, another 3 days. 12 Days later, and a lot of him avoiding me, I finally got to pick up the car. The cost? $2,900. Never going there again. Totally felt taken advantage of.
