Just purchased a used car on 5/6/19 from Bob Celati dealer/owner/mecha... read more Just purchased a used car on 5/6/19 from Bob Celati dealer/owner/mechanic of Central Automotive.Under the terms of Bob's Purchase Agreement the vehicle is covered by "30 day Express Warranty" provided by dealer and "Implied Warranty of Merchantability and fitness" provided by the state to protect buyers of used vehicles from defects that impair the safety and use of a vehicle.During the warranty period I was having a problem with my power steering a problem that would be considered a defect that impairs the safety of a vehicle. Under The Massachusetts used car Warranty Law that was displayed in the vehicle at the time of purchase the dealer is required by law to fix the problem or issue a refund. Bob acknowledged that there was a problem with the steering. He tried to diagnos and fix the problem but was unable to.So he offered a refund/ buy-back I accepted. Bob said he would only honor the buy-back under one condition that I agreed to sign a "Confidentiality Agreement" I have since tried to contact Bob in an attempt to resolve problem.He refuses to respond. I've tried by phone and mail. Now my only recourse is to contact the Attorney Generals Office Consumer Affairs and Business Regulation under The used car Warranty Law a consumer can request a state certified arbitrator to decide the case.
Had the misfortune of State Police or Fire Dept. calling them to pull ... read more Had the misfortune of State Police or Fire Dept. calling them to pull my car of of a snow bank in February. I was informed that it would be $140 cash or I would not be able to get my car. I had AAA, not associated with these ignorant thieves apparently, and I would not get my car until cash paid. Driver was miserable individual that seemed to enjoy having me over a barrel and finally smiled when I handed him the CASH. Horrible experience dealing with one horrible person, I would suggest finding anyone else if you have choice. Had to give 1 star because no option to give ZERO STARS.
As a woman it is very hard to find a mechanic that's not a thief. John... read more As a woman it is very hard to find a mechanic that's not a thief. John and his crew were very professional and took great care of my vehicle for a very reasonable price. I enjoyed working with them and will continue bringing my car there for any future automotive repairs and maintenance.
