t is with pleasure that I write this review on behalf of my myself and... read more t is with pleasure that I write this review on behalf of my myself and husband. We have been using Factory Auto Service for a few years now and have no complaints. We are pleased with the service that we receive. We have an Acura and Civic and this company have done a great job with the repairs and maintenance. Some issues that we've had in the past weren't sufficiently assessed and repaired properly by other service providers. However, now that this company is our premier auto mechanic provider, those issues are now of the past. The owner is very polished and knowledgeable about automobiles. He takes the time to educate his clients which we appreciate very much. When our car is being serviced by the company, we are confident that they will be able to address the issue with precision and ensure that safety is a priority! They always successfully diagnose and complete the repairs and within a reasonable timeframe. We are always pleased with their services, which prompts us to be return customers. Interaction with them is easy as we are presented with options which makes it convenient for us as consumers. The owner makes us feel included, making our interactions very productive since he ensures that we have the final say in the decision. At the end of each service visit, the owner takes the time to orally provide a concrete report about all that took place and possibly any additional findings outside of the original scope of work that may require future attention. However, if while working on the vehicles, and they come across something that requires immediate attention and safety is a factor, the owner will personally contact us to review those findings with us. A notable strength of the company is their ability to be efficient and prompt! I am convinced that anyone who utilizes their service will be satisfied. -Melanie
The owner, Mike, met with me and explained everything, including photo... read more The owner, Mike, met with me and explained everything, including photos of the problem. Everything was completed on time, problem solved. Definitely a keeper.
Couldn't be happier with the service here! I brought my car in with a ... read more Couldn't be happier with the service here! I brought my car in with a check engine light on, at about 5:55 pm...Mike had no problem staying checking it out. I couldn't believe that he cared about me as a client after just meeting me. He was efficient and thorough, and explained to me exactly what was wrong (my car was idling low) and what my options were. At no point did I feel oversold or pressured. He wanted to see me leave safely in my car and nothing else. I felt totally taken care of, and trust Mike. I've always been weary of mechanics (as a woman we're usually victims when it comes to auto repair) I will definitely be back for continual service on all my vehicles.
