I find Abington Sunoco to be straightforward and helpful. Partly it i... read more I find Abington Sunoco to be straightforward and helpful. Partly it is out of a motivation to get the business, but they are helpful in pointing out problems and potential future problems that an average person would probably miss, and let you know whether they think they can do anything about it. I do not recall them ever trying to represent that they could do something for the car that they could not do, or even overstating what they might be capable of doing. -David McLaughlin
Needed a sticker and oil change, also questioned the "TIRES FOR LIFE "... read more Needed a sticker and oil change, also questioned the "TIRES FOR LIFE " program and long story short, would not give me a sticker cause my tires were worn, then they said they found that i was missing a maintenance so long story short i was given the free tires but not until after paying almost the equivalent of new tires on a maintenance visit... outragoues almost $400.00 later got my free tires....
On 11/13/2012 I dropped of my 2003 Ford Escape to Cape Auto Body & Ser... read more On 11/13/2012 I dropped of my 2003 Ford Escape to Cape Auto Body & Service in Plymouth, MA to diagnose two cylinders that were skipping. Although I do 99% of my own mechanical work, I have been using this company for probably close to 15 years on the rare occasion I do need an outside service company. On 11/14 Cape Auto called and told me when the job was complete. They also told me my valve cover gaskets were leaking and needed to be replaced. I got the vehicle back on the 14th and worked on it myself on the next day to replace these gaskets. In doing so, I found the threads stripped for the #4 cylinder spark plug. I called Jim, one of the service managers, and he denied that they even touched this cylinder. Now for some background. First, I am certified for numerous brands of engines ranging from air cooled small engines to diesel engines rated at excess of 1,000 horsepower. I personally changed the spark plugs in this engine on Oct. 3, 2012 and torqued them as I always do for plugs going into an aluminum head. Usually when removing plugs set in my engines, I can easily do this with a 3/8” drive ratchet. When I needed to remove the “only two plugs” Cape Auto replaced, I needed to use my 1/2” drive ratchet because they were way over torqued!!! Jim claims that he worked with the mechanic on my engine the entire time and that the mechanic never touched any other plug except the two new ones. As I previously mentioned, I have been using this company for many years and have observed Jim (and the other service managers) these times I've visited. They do NOT hover over their mechanics doing their work. As a matter of fact, the desks they work at face the opposite wall of the service garage giving them no possibility of seeing the actual work being done unless they physically stand over their mechanic's shoulders. And, if Jim had been watching his mechanic closely, how did he let him/her over torque the “only two” spark plugs they claimed to have touched??? At this
