I want to preface my review by saying that the techs are very talented... read more I want to preface my review by saying that the techs are very talented and I deeply appreciate the work they specifically did. I also would like to say Jake is an incredibly nice individual who does the best he can with what he is given, and unfortunately his colleague does not share the same sentiment. Rico lied about every facet of the job. From price, to estimated time, to simply what they would actually be able to do for me. He also made it very clear he did not respect my input and opinions even though I am the owner of the vehicle; I have my own opinion as to why he felt that way as well. INCREDIBLY upsetting experience considering my family is return customers of Zaks (I personally will not be returning). I again thank Jake and the techs for their diligent, and honest, work; And all they did in the face of their teammate actively working against them. Unfortunately, they can only do so much when the bridge has already been burned.
I had a flat tire a week or so ago, called AAA to have it towed to Tos... read more I had a flat tire a week or so ago, called AAA to have it towed to Tosti's. Chris called me after he had a chance to look at it. It needed to be replaced and the other tires showed dry rot. It was decided that 3 needed to be replaced including the flat. I was quoted an estimate. It was Thursday afternoon, but was told they would try to finish it by the end of the next day (Friday). And they did. I've been a customer there for a few years now. I wouldn't go anywhere else. And the cost was less than the estimate.
explained the problem with vibrating front end and he explained that t... read more explained the problem with vibrating front end and he explained that tires were unbalanced and after balancing problem seems to be corrected
