Just purchased a used car on 5/6/19 from Bob Celati dealer/owner/mecha... read more Just purchased a used car on 5/6/19 from Bob Celati dealer/owner/mechanic of Central Automotive.Under the terms of Bob's Purchase Agreement the vehicle is covered by "30 day Express Warranty" provided by dealer and "Implied Warranty of Merchantability and fitness" provided by the state to protect buyers of used vehicles from defects that impair the safety and use of a vehicle.During the warranty period I was having a problem with my power steering a problem that would be considered a defect that impairs the safety of a vehicle. Under The Massachusetts used car Warranty Law that was displayed in the vehicle at the time of purchase the dealer is required by law to fix the problem or issue a refund. Bob acknowledged that there was a problem with the steering. He tried to diagnos and fix the problem but was unable to.So he offered a refund/ buy-back I accepted. Bob said he would only honor the buy-back under one condition that I agreed to sign a "Confidentiality Agreement" I have since tried to contact Bob in an attempt to resolve problem.He refuses to respond. I've tried by phone and mail. Now my only recourse is to contact the Attorney Generals Office Consumer Affairs and Business Regulation under The used car Warranty Law a consumer can request a state certified arbitrator to decide the case.
Overland was sold back in May 2018 and the new name is Boston Rover Re... read more Overland was sold back in May 2018 and the new name is Boston Rover Repair I did not know what to expect, I took the car in and Tom figure it out on the spot they really do know Rovers. I can't thank enough Arti and Tom for the fast turn around on those repairs just before a trip, the car was overheating and others couldn't find the issue since the radiator was not leaking. Many many thanks, Mike Lopes, Cambridge
The check engine light in our sons car was on and while we were pretty... read more The check engine light in our sons car was on and while we were pretty sure it was due our daughter not putting the gas cap on tightly, we weren't sure. I called McCracken and they said bring it by whenever you have the chance and we'll clear the code. We brought the car in and they cleared the code and ascertained that it most likely was the gas cap. We have had to pay $75 to have this done at the dealer before. McCracken's staff was so nice, kind and helpful. They didn't charge us a dime and sent us on our way. We wouldn't go anywhere else
