Mike and the crew are good, but the prices are extremely high!!! I u... read more Mike and the crew are good, but the prices are extremely high!!! I understand they offer easy financing options for car repairs, but their prices are around the same as the dealer. I could’ve got my brakes done at the Ford dealership for $369 that’s included the parts and labor, Mike charged a whopping $580, now mind you the parts were around $125 max for the pads, and rotors. He had a lady in there to change her A/C compressor and charged her $1750 holy crap!!
This was my first visit to CAS. I immediately felt that I had come to ... read more This was my first visit to CAS. I immediately felt that I had come to the right place - that the mechanics knew what they were doing. That they were honest and that they treated me in a courteous and professional manner. They actually showed me what my spark plugs looked like and why they needed to be replaced. I saw a diagram of a timing belt and it's function was explained. I appreciated the effort. They helped me find a rental car and generally made me feel that I was valued as a customer. I will go back when my car needs work.
Just purchased a used car on 5/6/19 from Bob Celati dealer/owner/mecha... read more Just purchased a used car on 5/6/19 from Bob Celati dealer/owner/mechanic of Central Automotive.Under the terms of Bob's Purchase Agreement the vehicle is covered by "30 day Express Warranty" provided by dealer and "Implied Warranty of Merchantability and fitness" provided by the state to protect buyers of used vehicles from defects that impair the safety and use of a vehicle.During the warranty period I was having a problem with my power steering a problem that would be considered a defect that impairs the safety of a vehicle. Under The Massachusetts used car Warranty Law that was displayed in the vehicle at the time of purchase the dealer is required by law to fix the problem or issue a refund. Bob acknowledged that there was a problem with the steering. He tried to diagnos and fix the problem but was unable to.So he offered a refund/ buy-back I accepted. Bob said he would only honor the buy-back under one condition that I agreed to sign a "Confidentiality Agreement" I have since tried to contact Bob in an attempt to resolve problem.He refuses to respond. I've tried by phone and mail. Now my only recourse is to contact the Attorney Generals Office Consumer Affairs and Business Regulation under The used car Warranty Law a consumer can request a state certified arbitrator to decide the case.
