Just purchased a used car on 5/6/19 from Bob Celati dealer/owner/mecha... read more Just purchased a used car on 5/6/19 from Bob Celati dealer/owner/mechanic of Central Automotive.Under the terms of Bob's Purchase Agreement the vehicle is covered by "30 day Express Warranty" provided by dealer and "Implied Warranty of Merchantability and fitness" provided by the state to protect buyers of used vehicles from defects that impair the safety and use of a vehicle.During the warranty period I was having a problem with my power steering a problem that would be considered a defect that impairs the safety of a vehicle. Under The Massachusetts used car Warranty Law that was displayed in the vehicle at the time of purchase the dealer is required by law to fix the problem or issue a refund. Bob acknowledged that there was a problem with the steering. He tried to diagnos and fix the problem but was unable to.So he offered a refund/ buy-back I accepted. Bob said he would only honor the buy-back under one condition that I agreed to sign a "Confidentiality Agreement" I have since tried to contact Bob in an attempt to resolve problem.He refuses to respond. I've tried by phone and mail. Now my only recourse is to contact the Attorney Generals Office Consumer Affairs and Business Regulation under The used car Warranty Law a consumer can request a state certified arbitrator to decide the case.
The guys at AC Auto always take care of all of my concerns. They make ... read more The guys at AC Auto always take care of all of my concerns. They make sure to explain everything I need and break down what can wait when need be. I never feel any pressure when I am there and I can not believe how fast they get my truck back to me.
I find Abington Sunoco to be straightforward and helpful. Partly it i... read more I find Abington Sunoco to be straightforward and helpful. Partly it is out of a motivation to get the business, but they are helpful in pointing out problems and potential future problems that an average person would probably miss, and let you know whether they think they can do anything about it. I do not recall them ever trying to represent that they could do something for the car that they could not do, or even overstating what they might be capable of doing. -David McLaughlin
