For over 20 years, I have had all of my vehicles maintained and repair... read more For over 20 years, I have had all of my vehicles maintained and repaired by B&D, (plus extras like remote starters and sound equipment installed). The prices for parts and labor are transparent and reasonable, quotes for work are on target, my car functions beautifully, and I have consistently felt extremely well treated by everyone in this shop. I refer anyone I care about to B&D Automotive as a trustworthy, skilled resource.
AMAZING! My car broke down in Franklin, I live in Watertown...had it t... read more AMAZING! My car broke down in Franklin, I live in Watertown...had it towed to Mark's thanks to AAA. I had no clue where to take my car as it was late and everything was closed ( good thing for google looking for local places ). He owns the place and worked on my car, he did not over charge on labor and he did not lie about the cost of parts to make money ( I have had this problem with places in Watertown, Midas, Firestone and the list goes on..although Perfection in Watertown is decent). After he fixed my car he took it for a drive and it was rainy so he replaced my awful wipers free of charge. He inspected all of my brakes free of charge ( my problem was right front brakes ). My car was fixed in no time and he offered to pick me up from the train station as I was not sure how I was going to get back to Franklin, but I ended up getting a ride. His place was very nice, he was very nice..you could tell he loves what he does. It was overall a wonderful experience. He was very honest and I will be making the drive to Franklin for all my car needs..yes, it was that good! Finally, honesty!! Thanks Mark, you saved the day and did not kill my wallet!
1.) quoted two different prices on phone for same tires n service 2.)... read more 1.) quoted two different prices on phone for same tires n service 2.) info wasn't saved like they said on phone I called asked when they had time to service it. They said now bring in before 6 3.) I arrived 30 minutes later. Was told I'll be with u in a minute. I waited 12 minutes for service.while nelson counted his cash draw. 4.) then was waited on in a rude n disrespectful manner by rob who visibly came charging out if back area..i said I was waiting for nelson. He said he was to busy to deal with me. Take me to ur car. I need to inspect in. I said hello, n don't u need my tire size or need to look up info I gave. He said no, take me to ur car. I said ur dealing with me rather rudely. He said well I'm trying to get to ur car.. Do u want me to look at it or not? I said I wanted two tires for the back. He looked at it n continued to speak down, disrespectful n wAs not interested customer service or what I wanted . Only in what he was going.. To do!He spoke like punk, n when he did come in to store. his DEMEANOR changed slightly better because others in his company was standing there.I told him he was rude since I got there. He had he was sorry, but was short staffed, n was closing soon. Their were five men in service clothes at the register area. Not one was consider or interested in anything I had to ask or say or what was going on. Nelson wS at least respectful on the phone. They gave me back my money after they couldn't change my tire.. Because they said the rim was broken . It isn't even a rim it's a wheel. And they lied. When I looked at the service slip.. They were not going to do a front end alignment after they quoted n said they were in phone. I even asked about it n they said yes see it's right here. It was only a computer print out of what I needed done for an alignment. Poor poor customer service and I will never return. N if u want to be treated with respect as a customer, and want a company that provides a service that requires your questions n input..about a service you want not what they are telling you.... N wants to assist you.. In your tire service needs.. DO NOT GO TO TOWN FAIR TIRE IN PAWTUCKET!
