Just purchased a used car on 5/6/19 from Bob Celati dealer/owner/mecha... read more Just purchased a used car on 5/6/19 from Bob Celati dealer/owner/mechanic of Central Automotive.Under the terms of Bob's Purchase Agreement the vehicle is covered by "30 day Express Warranty" provided by dealer and "Implied Warranty of Merchantability and fitness" provided by the state to protect buyers of used vehicles from defects that impair the safety and use of a vehicle.During the warranty period I was having a problem with my power steering a problem that would be considered a defect that impairs the safety of a vehicle. Under The Massachusetts used car Warranty Law that was displayed in the vehicle at the time of purchase the dealer is required by law to fix the problem or issue a refund. Bob acknowledged that there was a problem with the steering. He tried to diagnos and fix the problem but was unable to.So he offered a refund/ buy-back I accepted. Bob said he would only honor the buy-back under one condition that I agreed to sign a "Confidentiality Agreement" I have since tried to contact Bob in an attempt to resolve problem.He refuses to respond. I've tried by phone and mail. Now my only recourse is to contact the Attorney Generals Office Consumer Affairs and Business Regulation under The used car Warranty Law a consumer can request a state certified arbitrator to decide the case.
I have been a customer at Global Automotive for about 4 years now. Aft... read more I have been a customer at Global Automotive for about 4 years now. After moving to Woburn I needed a new mechanic and was referred by a friend who had been a customer. They have always accurately diagnosed the problem with my car, given me an honest and fair price and gone out of their way to accommodate any needs I may have for transportation and drop off/pick up. It is a relief to finally have found a mechanic I can count on to do a great job and be honest! I highly recommend them to anyone looking for someone experienced and trustworthy
I used to LOVE this place and I had been going here for years (since 2... read more I used to LOVE this place and I had been going here for years (since 2004). I believe they have switched managers or owners and now they are SCUM. When my windshield wipers broke they held my car hostage for days till a 'special part' they needed would come in. They kept forgetting to call me back with a quote. Finally, a few days later it started to rain and that was when 'Scott' called me back with a $700.00 quote. I told them to not touch my car and I went to go pick it up. Thank God it stopped raining when I got there. I took it to Pepboys right away. It took them 20 minutes to tighten a part and it cost me under 40 bucks. I tell everyone I can about these idiots.
