t is with pleasure that I write this review on behalf of my myself and... read more t is with pleasure that I write this review on behalf of my myself and husband. We have been using Factory Auto Service for a few years now and have no complaints. We are pleased with the service that we receive. We have an Acura and Civic and this company have done a great job with the repairs and maintenance. Some issues that we've had in the past weren't sufficiently assessed and repaired properly by other service providers. However, now that this company is our premier auto mechanic provider, those issues are now of the past. The owner is very polished and knowledgeable about automobiles. He takes the time to educate his clients which we appreciate very much. When our car is being serviced by the company, we are confident that they will be able to address the issue with precision and ensure that safety is a priority! They always successfully diagnose and complete the repairs and within a reasonable timeframe. We are always pleased with their services, which prompts us to be return customers. Interaction with them is easy as we are presented with options which makes it convenient for us as consumers. The owner makes us feel included, making our interactions very productive since he ensures that we have the final say in the decision. At the end of each service visit, the owner takes the time to orally provide a concrete report about all that took place and possibly any additional findings outside of the original scope of work that may require future attention. However, if while working on the vehicles, and they come across something that requires immediate attention and safety is a factor, the owner will personally contact us to review those findings with us. A notable strength of the company is their ability to be efficient and prompt! I am convinced that anyone who utilizes their service will be satisfied. -Melanie
I have a 1967 NADA 109 Land Rover. I brought it into J. Whites Automot... read more I have a 1967 NADA 109 Land Rover. I brought it into J. Whites Automotive to have general service done along with a brake job. They did an outstanding job on my Land Rover,. The service was so top notch that I got to tell you about it. In the past few years she has been showing her age in the way she been running. I use to have her picked up once a year on a flat bed and she was trucked up to VT for maintenance. I was going to put her up for sale after 20 plus years. Here is what happened: J Whites went through entire vehicle. The 109 now runs like it did in 1967! It never skips a beat; the steering is awesome with no play in the wheel. You can take your hand off the wheel and it now stops on a dime straight even time. J. White has got this rover running so good that I am keeping it and when I take it out I leave my AAA card at home. I highly recommend J Whites Automotive.
I have been going to J. White's since they opened the shop in Framingh... read more I have been going to J. White's since they opened the shop in Framingham, MA. I have a Jeep Wrangler and my wife drives a Volvo. We have both cars serviced at J. White's. I am always looking for new parts to put on the Wrangler and have had all aftermarket work done at this shop. They also do restores of Land Rovers, Jeeps, and all types of classic automobiles. Attention to detail in this shop is amazing. They make you feel like your part of the family. They have highly specialized mechanics that get assigned daily to the vehicles that are being serviced. I have read reviews for everything not just finding an auto repair shop. The first thing you do is Google the reviews. To be honest you have to take the good and the bad. Some people no matter what you do can't be made happy about anything. If your looking for a quality repair facility and you have had enough of the dealerships try this place out. People on the Cape and the Islands send their vehicles to this shop and there is a big reason why they do this. I stumbled upon J. White's and have seen fantastic mechanics come and go over the years. What keeps me coming back and trusting them is the customer service and highly trained professional on the staff. Your greeted with a smile and you have there complete attention even on a busy day. Don't just listen to my review stop by and chat with them. Start off with an oil change. Test drive the shop you will want to come back. That's how I found this place. I got tired of the dealerships and they didn't have the specialized mechanics for the type of work I wanted done. It's fun to just see what vehicles are being serviced for that day. I hope this review is helpful for people looking for an auto repair facility. Thanks, Scott Curtis (Shrewsbury, MA)
