It was a dark, cold middle of the night very far from our home in Flor... read more It was a dark, cold middle of the night very far from our home in Florida when our diesel Excursion decided to die. We were on a work assignment in Manchester so we had our truck towed to a Ford Garage close by. The next day they gave us their assessment ... and it would cost over $4000.00 just to get it running so they could figure out what else might be wrong. On a previous trip were introduced to Custom Car Care, by our son who lives in New Hampshire, and had received excellent care. We decided to have the truck towed there. I cannot say enough to fully convey the scope of professional, knowledgeable and excellent care we received. While the problem was NOT what Ford said Custom Car Care would have done that repair for half the cost we'd been quoted. They worked tirelessly to find the unusual and tricky problem, even late into the night to get us back on the road! We are so grateful for Joe and his team, would highly recommend CCC to anyone in need and have nothing but positive reviews about every aspect of our experience.
Went to get a front end alignment on my daughters car. They told me st... read more Went to get a front end alignment on my daughters car. They told me starting at 75.00. Ok. I know it might need parts. I call after not hearing from them and they lost my number. They told me to come down... they then told me the car needed a whole list of things that had nothing to do with alignment coming to $1000.00 so I laughed got in my car and one thing they wrote down is that I needed a right front tire so I called them and asked them where is the front tire is it sitting in car or facing it he said sitting and I told him funny I just had that tire put on a haif hour ago! What a joke so I went somewhere else and had it done for $240.00... awesome! So stay away my daughter gets in her car and the stereo is blaring.
I found Paul through a recommendation of a friend. As a loyal BMW ow... read more I found Paul through a recommendation of a friend. As a loyal BMW owner for many years, and one who babies my car and want to make sure it's got the best care, I was really happy to find Paul. He is not only a BMW owner, but knows these cars inside and out. I had a heating system issue, we spoke about it over the phone twice, he ordered more parts than needed so when I brought it in he had the correct part (regulator) on him and fixed it within an hour. He simply returned the part that was not needed. I was able to get work done in the waiting room (with wifi) and when I recently had another issue (cracked rim), he quickly diagnosed the problem too. It's great to find a mechanic I can trust AND who is reasonable (I priced him about against another non-dealer BMW mechanic and he was a bit cheaper!). Thanks Paul for your help and care. When my car is in need of service again I'll certainly be back!
