Just purchased a used car on 5/6/19 from Bob Celati dealer/owner/mecha... read more Just purchased a used car on 5/6/19 from Bob Celati dealer/owner/mechanic of Central Automotive.Under the terms of Bob's Purchase Agreement the vehicle is covered by "30 day Express Warranty" provided by dealer and "Implied Warranty of Merchantability and fitness" provided by the state to protect buyers of used vehicles from defects that impair the safety and use of a vehicle.During the warranty period I was having a problem with my power steering a problem that would be considered a defect that impairs the safety of a vehicle. Under The Massachusetts used car Warranty Law that was displayed in the vehicle at the time of purchase the dealer is required by law to fix the problem or issue a refund. Bob acknowledged that there was a problem with the steering. He tried to diagnos and fix the problem but was unable to.So he offered a refund/ buy-back I accepted. Bob said he would only honor the buy-back under one condition that I agreed to sign a "Confidentiality Agreement" I have since tried to contact Bob in an attempt to resolve problem.He refuses to respond. I've tried by phone and mail. Now my only recourse is to contact the Attorney Generals Office Consumer Affairs and Business Regulation under The used car Warranty Law a consumer can request a state certified arbitrator to decide the case.
I have used Windham Mobile for years, approaching 18 now, and keep com... read more I have used Windham Mobile for years, approaching 18 now, and keep coming back. Doug and his crew always do an excellent job working on three separate cars and one pickup over those years. I do my own oil changes and spark plug replacements, but more involved work like surpentine belts, tranny and radiator fluid changes and the occasional real problem with a vehicle, I leave to them knowing the work will be done well and at reasonable, not cheap, but reasonable rates. Sometimes, I ask for the old parts, and when I do, they are there for me to look at and keep if I want. I have never been disappointed. I am writing this review because I need to have my tires changed over to snows for the winter, looked their number up on the internet to give them a call, came across the reviews, and figured I should throw in my two cents. Barry J. Windham, NH
Excellent shop with great expert mechanics. Very knowledgeable about... read more Excellent shop with great expert mechanics. Very knowledgeable about different types of cars. I have been a customer for over 20 years. Nothing but the best experience at Sunrise Auto!!!
