I had to have my car towed to Boch South because at some previous se... read more I had to have my car towed to Boch South because at some previous service, they managed to switch my anti-theft lug nut adapter with a different one that did not fit, so my flat tire could not be removed. I told them to take the remaining set of those special lug nuts off my car and put regular nuts on, and to leave the old stuff in my car. I left my wheel and wrecked tire with them to replace and install a new tire on the wheel, and picked it up when it was ready a day or so later. They told me there would be an extra charge to put my wheel back on, even though it stated right on my paid invoice that they were going to do that. I was not going to give them another cent, so I had them leave it in the back of my car. Then I took my old war veteran body that has been through 4 operations in the last 4 years to a parking lot up the street and changed it myself. I noticed they did not leave my old anti-theft lug nuts in my car, nor that adapter that had caused all my trouble. That will cost me about fifty dollars to replace. They did email me requesting more information, which I mailed to them, but have not heard a word back. How's that for service?
Whatever you do don't complain about the service you receive or they w... read more Whatever you do don't complain about the service you receive or they will blacklist you. I had an appointment scheduled to drop off my new Maxima for an oil change. After driving all the way to the dealership I am then informed by the service technician that they refuse to service my vehicle under warranty anymore because of a negative review I had given them on a customer survey I had received from Nissan after my last visit. They flat out handed the keys back to me and said if your not happy here then we suggest you go elsewhere. I was completely shell shocked and totally disgusted by the service technicians uncaring and callous attitude. When I asked to speak to a manager I was conveniently told he was not there. I then proceeded to let them know that I planned to contact Nissan Consumer Affairs about their unethical and discriminatory practices… and they said go right ahead. I have never heard of a business banning a customer from their establishment because they had a complaint about the service they received. It was bad enough that Sullivan Brothers never once reached out to me to apologize for the original issue I had but somehow in their infinite wisdom the best thing to do with an unhappy customer is to show them the door.
On 11/13/2012 I dropped of my 2003 Ford Escape to Cape Auto Body & Ser... read more On 11/13/2012 I dropped of my 2003 Ford Escape to Cape Auto Body & Service in Plymouth, MA to diagnose two cylinders that were skipping. Although I do 99% of my own mechanical work, I have been using this company for probably close to 15 years on the rare occasion I do need an outside service company. On 11/14 Cape Auto called and told me when the job was complete. They also told me my valve cover gaskets were leaking and needed to be replaced. I got the vehicle back on the 14th and worked on it myself on the next day to replace these gaskets. In doing so, I found the threads stripped for the #4 cylinder spark plug. I called Jim, one of the service managers, and he denied that they even touched this cylinder. Now for some background. First, I am certified for numerous brands of engines ranging from air cooled small engines to diesel engines rated at excess of 1,000 horsepower. I personally changed the spark plugs in this engine on Oct. 3, 2012 and torqued them as I always do for plugs going into an aluminum head. Usually when removing plugs set in my engines, I can easily do this with a 3/8” drive ratchet. When I needed to remove the “only two plugs” Cape Auto replaced, I needed to use my 1/2” drive ratchet because they were way over torqued!!! Jim claims that he worked with the mechanic on my engine the entire time and that the mechanic never touched any other plug except the two new ones. As I previously mentioned, I have been using this company for many years and have observed Jim (and the other service managers) these times I've visited. They do NOT hover over their mechanics doing their work. As a matter of fact, the desks they work at face the opposite wall of the service garage giving them no possibility of seeing the actual work being done unless they physically stand over their mechanic's shoulders. And, if Jim had been watching his mechanic closely, how did he let him/her over torque the “only two” spark plugs they claimed to have touched??? At this
