I’m very lucky to find this service shop for my Mini Cooper R53. It's ... read more I’m very lucky to find this service shop for my Mini Cooper R53. It's my first Mini and I want to rebuild/upgrade/keep it for a while; satisfied with the professionalism.
I feel the repair was done well on the brakes, haven't had a problem.... read more I feel the repair was done well on the brakes, haven't had a problem. My biggest complaint is I made an appointment I believe monday for a 8am appointment on Thursday. I arrived on time. When I went to the shop to check on my car around 3:00pm they had not taken it in. They told me they were busy and other cats had came in. I feel my tile slot should have been honored and they should have taken my car in as scheduled. They did not start my car until the following day, and never notified me of this, if I didn't go down to the shop I would not have found out.
My car was kept an extra day than I was originally told. When I expres... read more My car was kept an extra day than I was originally told. When I expressed disappointment with this I was told that scheduling an appointment doesn't guarantee your car will be looked at that day, how could you not explain that BEFORE I dropped my car off. In addition, $125 is an OUTRAGEOUS price for swapping out tires. If not already clear, I will not be returning.
