I want to preface my review by saying that the techs are very talented... read more I want to preface my review by saying that the techs are very talented and I deeply appreciate the work they specifically did. I also would like to say Jake is an incredibly nice individual who does the best he can with what he is given, and unfortunately his colleague does not share the same sentiment. Rico lied about every facet of the job. From price, to estimated time, to simply what they would actually be able to do for me. He also made it very clear he did not respect my input and opinions even though I am the owner of the vehicle; I have my own opinion as to why he felt that way as well. INCREDIBLY upsetting experience considering my family is return customers of Zaks (I personally will not be returning). I again thank Jake and the techs for their diligent, and honest, work; And all they did in the face of their teammate actively working against them. Unfortunately, they can only do so much when the bridge has already been burned.
Zak & Kristen are the best and the service at Zaks Auto is Top Notch.
Welp, it seems to be that the only reviews that are posted are gloriou... read more Welp, it seems to be that the only reviews that are posted are glorious. I did not have a good experience with foreign motors. At first I was delighted with the service and the people. 3 days later all the things that were repaired malfunctioned all over again. Asked to make an appointment however because the time wasn’t “convenient” for them I wasn’t able to get it repaired in time. Had to go elsewhere. Not very satisfactory customer service.
