Just purchased a used car on 5/6/19 from Bob Celati dealer/owner/mecha... read more Just purchased a used car on 5/6/19 from Bob Celati dealer/owner/mechanic of Central Automotive.Under the terms of Bob's Purchase Agreement the vehicle is covered by "30 day Express Warranty" provided by dealer and "Implied Warranty of Merchantability and fitness" provided by the state to protect buyers of used vehicles from defects that impair the safety and use of a vehicle.During the warranty period I was having a problem with my power steering a problem that would be considered a defect that impairs the safety of a vehicle. Under The Massachusetts used car Warranty Law that was displayed in the vehicle at the time of purchase the dealer is required by law to fix the problem or issue a refund. Bob acknowledged that there was a problem with the steering. He tried to diagnos and fix the problem but was unable to.So he offered a refund/ buy-back I accepted. Bob said he would only honor the buy-back under one condition that I agreed to sign a "Confidentiality Agreement" I have since tried to contact Bob in an attempt to resolve problem.He refuses to respond. I've tried by phone and mail. Now my only recourse is to contact the Attorney Generals Office Consumer Affairs and Business Regulation under The used car Warranty Law a consumer can request a state certified arbitrator to decide the case.
I'm a single mom with 3 young kids. In the past when I had car problem... read more I'm a single mom with 3 young kids. In the past when I had car problems it was always scary because they saw me coming and marked prices up and cost me money I didn't have. Recently my car was making screeching noises and my friend told me about a place they found called Lowell Automatic Transmission in Lowell. I was petrified to go because I don't have any extra money, but when I pulled in a nice worker showed me where to park and brought me in to the service area. When I explained the noises, they took my car in, without having an appointment. They had a cute waiting room with coffee, water, snacks, tv, wifi, like a dealer has. In just a little while Paul the service manager came to get me. He explained the car had decayed belts that needed replacement. When I asked how much it would cost, he told me No Charge! I was waiting for the 'catch', but there was no catch! This place is different! Not only did they change the belts, Paul told me they checked the fluids and topped them off at no charge too! They treated me like family, just like my friend said they would. Paul is awesome! I'm telling all my friends to go to this place. They didn't take advantage of me. In the future when my car acts up, I'm going there because I know they're fair and treat people with respect.
Leary is an immaculate shop w great car passion and they take great ca... read more Leary is an immaculate shop w great car passion and they take great care in their work.
