Just had some rot work fixed on my 2001 Ford F150. I had been given a ... read more Just had some rot work fixed on my 2001 Ford F150. I had been given a better (complete) quote from Maaco in West Springfield but elected to pay more for less at a local body shop, Entwistles. When they did their "free" safety check, they discovered another $800 dollars of mechanical work that should be done. My mistake again was to have them do it. After $4500, I don't have much to show, but empty pockets. My advice, don't be charmed by the owner, walk out and get a second opinion. Forgot to mention, they didn't even clean up the body work dust in the interior, or was the dirt off the exterior of the truck. Don't think I'll go back there again. My expensive mistake.
This dealer sold us a car with multiple problems and refused to provid... read more This dealer sold us a car with multiple problems and refused to provide a refund. We had to go through arbitration with the Office of Consumer Affairs in Massachusetts in order to get our money back. We eventually won the arbitration and got our money back after 6 months of grief and frustration. This dealer sold us a car with no heat, no a.c. and the vents didn't work. It also had a broken motor mount, inoperative windshield wiper fluid, inoperative horn, and a loose door lock. We took the car back two times and many of the problems never even got looked at. Based on the evidence provided at the arbitration, the arbitrator easily found in our favor and this dealer was forced to return the full price of the car along with our registration fees. This dealer hung up on us several times throughout the process of trying to work with him. Very immature person to do business with. Car was a lemon and repair and service was awful. Would suggest you avoid dealing with this person. (Hide)
My friend recommended Bouley's Service Center for my car repair issues... read more My friend recommended Bouley's Service Center for my car repair issues. Located just past Look Park in Northampton, these guys, Mike and Dave really know what they are doing. After driving over 2000 miles over my last scheduled oil change, I knew I needed a tune up as well. They did a complete job and even checked my brakes after I mentioned I kept hearing a sqeaking noise, come to find out I needed brake pads. They didn't try to sell me any extra stuff like some places. They take the time to explain things as well. I also took a couple buisness cards for a friend because there was a car on the lot that is for sale and thought he might like it. I would recommend this shop to anyone who needs their car worked on.
