This dealer sold us a car with multiple problems and refused to provid... read more This dealer sold us a car with multiple problems and refused to provide a refund. We had to go through arbitration with the Office of Consumer Affairs in Massachusetts in order to get our money back. We eventually won the arbitration and got our money back after 6 months of grief and frustration. This dealer sold us a car with no heat, no a.c. and the vents didn't work. It also had a broken motor mount, inoperative windshield wiper fluid, inoperative horn, and a loose door lock. We took the car back two times and many of the problems never even got looked at. Based on the evidence provided at the arbitration, the arbitrator easily found in our favor and this dealer was forced to return the full price of the car along with our registration fees. This dealer hung up on us several times throughout the process of trying to work with him. Very immature person to do business with. Car was a lemon and repair and service was awful. Would suggest you avoid dealing with this person. (Hide)
Just left there, 12/18/12, and I have nothing but positive to say. My ... read more Just left there, 12/18/12, and I have nothing but positive to say. My car was rearended and the insurance company wanted to send me elsewhere. This is my second time needing body work and was recommended by my father-in-law the first time and had such great service I went there this time also. From setting up the rental car, to constant contact with me with updates, to fighting for me with insurance companies, I can't say enough good about Charrons. Glad I don't need auto body done frequently, but if I did, I wouldn't hesitate to go back to this shop. Wish I could give him 10 stars!! Thank you!!
