I’m very lucky to find this service shop for my Mini Cooper R53. It's ... read more I’m very lucky to find this service shop for my Mini Cooper R53. It's my first Mini and I want to rebuild/upgrade/keep it for a while; satisfied with the professionalism.
Welp, it seems to be that the only reviews that are posted are gloriou... read more Welp, it seems to be that the only reviews that are posted are glorious. I did not have a good experience with foreign motors. At first I was delighted with the service and the people. 3 days later all the things that were repaired malfunctioned all over again. Asked to make an appointment however because the time wasn’t “convenient” for them I wasn’t able to get it repaired in time. Had to go elsewhere. Not very satisfactory customer service.
Make sure to take physical pictures of everything that is broken or ne... read more Make sure to take physical pictures of everything that is broken or needs repair that you’re already aware of, prior to bringing your vehicle into this shop. They will exploit those damaged/failing parts and cause further damage to them. It seems to be part of a ploy to generate revenue for their shop because they will then try to get you to make the repairs there. Don’t expect any accountability either…. They seem to have temporary amnesia when confronted about damage that they were clearly responsible for. Alan Symmes and company - stop believing that each customer that steps foot in your shop, is as naïve as you paint them to be. These are the types of mechanics that will pull the bait and switch on you, if presented with the opportunity…. You know, replacing your new parts in working condition with used/failing parts to swindle honest customers out of their own money.
