This shop has a strong reputation in the Nashua area, and did a good j... read more This shop has a strong reputation in the Nashua area, and did a good job with my Infiniti G35 coupe. Kyle, the manager, called me after they had the vehicle for a few days to give me an update on the work, which was a nice surprise considering you usually don't expect a peep until everything is done. The work was performed competently and quickly, and I have had no issues so far.
I wash my car a lot. In summer I hand wash and wax & only use automate... read more I wash my car a lot. In summer I hand wash and wax & only use automated car washes in the winter. I only visit touch less washes and have used clipper on average 3x a month in the cold season. The wash does what it is supposed to do removing salt and heavy crud off my car. I will stop using Clipper and discourage others based on the following. I purchased a wash package for my wife (who is not as diligent about washing her car) for 100.00 on line. A week later the coupons arrived. About a week after that I was sent a message informing me the coupons will not work in the wash due to a systems change. They told me to mail in the old coupons in to receive new, and offered a free wash for my trouble. GREAT! Since this was September it wasn't top of mind, and My Bad, it took me a month to mail them back. Issue #1Clipper never sent me the new coupons. I called several times with no response. When I got Lou on the phone he acknowledged that he received them, confirmed my address, apologized and promised to send them out. Issue #2 One month later and still no tokens. I again left several messages and the next time I got Lou he became angry, accused me of trying to con him and refused to send me the tokens. Clipper basically stole $100 from me. So consumers.... maintain you car, maybe even use Clipper to get the job done, but if you care about WHO you give your money to, and you care about good business practices here in the Port, I'd consider a stop in Salisbury.
If I could give them 0 stars I would. We took our car to Elsio because... read more If I could give them 0 stars I would. We took our car to Elsio because it would not start and we had a check engine light on. After holding our car for a couple of days to repair it. During the repair he decided to drive around with the car, and the car stalled. He never asked for our authorization to drive around with the car and even charged us for the tow. We complained and he decided to charge us half of the towing fee. He told us he had fixed the problem, but after driving with the car for a day the check engine light came on again, and soon after the car wouldn't start. We took the car to him again, and again he held the car at his shop for a few days in order to figure out what was wrong. When we went to pick it up, the car wouldn't start. We then had to leave the car with him for another couple of days. He said that he would fix the car without charging us because we complained. He then proceeded to change a part in the car and then charged us for this part even though he said he would do it for free. Don't bring your car here. They are the slimiest people and Elsio will rob you of your money.
