James and staff are top notch. This is the first time I have taken my... read more James and staff are top notch. This is the first time I have taken my car to anyone except the dealer and I was pleased to see that their service far surpassed (any) dealer I have gone to. They are into details: from little things like leaving a small (branded) hand sanitizer bottle in the car to the car being washed and the engine being steam cleaned. The icing on the cake was the fact that they came in under the initial estimate and James, the owner walked me through what was done. Lastly, I received a call the following morning from his courteous staff asking if everything was all right and was the car was performing as expected. I will absolutely go back and refer my friends and family to Precision Auto. By the way, I hardly ever do reviews but I felt compelled as the service was exceptional. Thanks James and Staff!
I took my van in for an oil change but they forgot to put new oil in. ... read more I took my van in for an oil change but they forgot to put new oil in. As I was driving home, I heard a ticking noise. I didn't know what that ticking noise was. So when I got home I told my husband about the ticking noise. My husband lifted up the hood and checked to see if I had oil in my van. My husband knew what the ticking noise meant, that there wasn't any oil in it. Sure enough! There wasn't any oil in it!! So I went to Midas in Westfield,MA to get an oil change and they ruined my engine. I still had a van payment. We had to junk our van because Midas ruined my engine!! It was Awful because I had to pay off my van and couldn't even drive it because the engine was ruined!! I still owed $6,000.00 and had to make the payments to save my credit even though it was in the junk yard!! When I contacted Midas about this they gave me a $800.00 to compensate me for my mechanic bills because of this but they didn't offer to pay off my van even though it was their fault!! Buyer Beware!!! I couldn't find a lawyer that wanted to take on the case because Midas went out of business. They said that there wasn't anything they could do because of Midas going out of business. So I got totally screwed!!! Well, now I see that Midas in Westfield, MA is back in business so I'm not sure if it has new owners but I just want to share my story with you just to warn you!!
