In an industry where trust and transparency are luxuries instead of ba... read more In an industry where trust and transparency are luxuries instead of bare minimums, Cars R Us of Boston is exceptional at making these focal points of how they do business. Whether you're a seasoned car expert or a new, vulnerable car owner there's nothing better than leaving the shop with with peace of mind and total, 100% confidence that your car...and wallet...are in better shape than when you came in (or went anywhere else). These guys break the mold of auto repair and maintenence and would recommend that everyone give this place a visit! Parul Faria
Stay away from this place. I made an appointment 3 weeks prior to bri... read more Stay away from this place. I made an appointment 3 weeks prior to bringing my bike in. Needed new tires to go to Laconia on the 20th of June. Was told by them that the bike would be ready. They had the bike a week longer and did not complete the work I had asked to have performed. Asked for all of the fluids to be changed, change the air filter, and replace the tires. They did the oil change and changed the tires. That's it. They stole the chrome caps out of my foot pegs. They are liars. I paid 680.00 for 2 tires and an oil change and to have the caps stolen that only cost 5 bucks. I'm 60 and have had a lot of service over the years. Nothing has been as bad as my experience with these people.
I completely understand your frustration with the bike you bought from... read more I completely understand your frustration with the bike you bought from someone else and the aggravation that comes with watching the riding season pass you by while your bike is in the shop. Unfortunately the bike you bought from the dealer had issues with it that were unforeseeable at the time of purchase which has left you feeling like you have been taken advantage of. As you know we are not the dealer that you purchased this bike from and we are not the people to blame. We are a service and repair shop that assisted you as best as we could under the circumstances. You were involved in a lawsuit with the dealer that you purchased the bike from when you brought us the bike. During the time which we had your motorcycle we gladly spent time with all of the parties involved in the lawsuit at no additional cost to help you come to a resolve. When we examined your bike and discovered the issue we told you what was wrong and gave you some choices to choose from. We did this because we knew that your situation was unique and you needed options because money was tight. You elected the cheap repair to fix only part of the problem which was not our recommended course of action. We told you that it was not the final solution to the problem but only a Band-Aid repair. The entire repair process was delayed by many things that were out of our control. Throughout this process you and the dealer were trying to figure out the details of your settlement, because of this no one involved knew how to proceed with the repair. I am sure that you have every aspect of this issue documented as would I in your position. This means that you have all of the documentation that we provided you with along with the full explanation of each decision that was made along the way. Again, I am empathetic to your plight and I am truly sorry that your riding season was severely disrupted by an unfortunate series of events that did not involve Hingham Cycle.
