This afternoon my wife dropped my vehicle off at the Firestone locatio... read more This afternoon my wife dropped my vehicle off at the Firestone location at the Pecan Land Mall in Monroe, LA. When I arrived to pick my vehicle up I saw that I had been charged $29.50 to replace a burnt bulb on the rear driver side light. This seemed odd to me because the bulb only cost $2.50 and takes less than 5min to replace. When I asked the person at the register about this he told me with a strait face that the remaining $27 was for 3/10 of labor costs which I assume is an hourly calculation. If my assumption is solid then this means the ace mechanics at this location who charge $90 an hour took ~20 min to replace a light bulb... on what planet does this make sense? It may take my wife ~20min to change a light bulb on a vehicle, but she is not out there charging $90 per hour. I'm not sure what this message will accomplish, but I hate that these people who represent the Firestone brand are perpetuating the negative perception of mechanics by using shady business practices. These guys only screwed me out of $18 dollars, but I see no reason why they wouldn't try to pull one over on someone who needs more expensive services. Hopefully this post will save you from being that victim.
