Took my 2002 Porsche 911 to Modified Imports in Clarksville Tn the Su... read more Took my 2002 Porsche 911 to Modified Imports in Clarksville Tn the Summer of 2013. Thomas told me this would be a three week job after he had me transfer $2000 to his bank account pull the engine. He said it needed rebuilt. He decided to send the engine to a "friend" in CA which is not that uncommon for a Porsche 911 motor. This was going to take 4-8 weeks and I had to transfer $8000 more to him. Months went by. After 8weeks I was begging Thomas to just reply to me ( I live three hours away). I would have to call from different number just to get him to answer. I ask from the beginning where he sent the motor. He mumbled "Mr Motor" in southern CA. I couldn't find it on a google search. Months went by with me waiting weeks after he would say he would get back the next day. I demanded he tell me where he sent the motor. He finally admitted Motor Meister ( goggle that place for fun). This was the only place on earth I knew better than to send a motor from reading reviews. It was there while they closed for good . He lost my motor. It took sever weeks and begging to get him to replace it. He replaced it with a used motor. He said he had a motor with 41k and would up grade the ims bearing for extra money. Because this motor is a lot to risk without the bearing I said to put it in. He said I would have a month warranty and a year option for $1000. I wanted the year warranty option of course. Then he asked if I could pick up the car and motor and take it somewhere. I laughed. I though he was joking!!! He wasn't. I said no I'd like to at least drive it off. A few days passed. On December 17th he told me it was ready and to bring the final payment of $2k. He also told me the year warranty was not an option now (that was nice for HIM to decide after keeping my car for half a year). I get there with my dad that was going to drive one car back. My car was running but missing and spitting. He said it was a vacuum line and if I could waste an hour in Clarksville. Two hours later it was ready. At that point I forget to get paper work for the information promised on the used motor having 41k miles and the ims I paid for. This was my big mistake. I text him on the way home and ask him to email it. He never replied. Check engine light came on the next week. It was in my local shop and out and back in. Two months go by like this and it started knocking. It was hauled to Jackson to a Import shop and he told me I had a bad engine. Every Porsche repair shop I called nation wide told me if it was knocking it would cost $9k-$20 to repair. I called Thomas he said he washed his hands of this and when I ask for documentation on the work he said It was in his filing cabinets I told him I would drive 3 hours right away and get them and he said they were actually at his accountants office and couldn't get them. I have no price of any of his claimed work. I have all of our text messages. I do have proof I've transferred $13k to Thomas.
If you have an older VW this is the shop to go to. Joe, the owner, has... read more If you have an older VW this is the shop to go to. Joe, the owner, has a VW bug himself and is very familiar with them. I had just bought a 67 bug myself and took it to first class auto to look it over. They did a phenominal job and charged a fair price. One of the best auto repair expeirences I have ever had. If you have any other style of vehicle, i'd try first class auto first.
If half a star was a rating I would give it to this business. I was r... read more If half a star was a rating I would give it to this business. I was referred to Johnnie because of his expertise with Dodge vehicles. My car never acted up in the 3 days he had it, so he said it was hard to determine the issue and I was fine with that!! But he noticed with over 141,000 miles that my timing belt, water pump and fuel injection system needed to be serviced. Ok what's the cost? $130 for the fuel injection and I will get back with you on the rest, I also asked about tranny service and we discussed some other things that may need service since I'm over 100,000 miles. When I got the call back I was quoted $645.70 which I thought was everything, because he also reiterated they would do the fuel injections, water pump and belt and wanted to make sure he got the "go ahead" to do the work. Husband calls on day 3 around 11 am and they tell him my car was ready (when was I gonna get a call?) and the price was $788 and some change (strike 2). Over a $100 difference and my husband questioned it, then we were told it was a confusion because the last call was a quote just for the water pump and timing belt, but if you pay with cash they would take $80 off the bill. My husband and I both asked to talk to Johnnie to clear up the confusion, but he was too busy to talk to us. EXCELLENT CUSTOMER SERVICE FROM THE OWNER......NOT!!! Let the price gauging begin $50 fuel induction cleaner & additive and $40 for labor. Coolant $16.20, Shop supplies $20 pump $77.99 & belt $57.99 timing belt labor $372.05 and this was after he claimed to have adjusted the price. I got inside my car, my floor mat was covered in dirt, rocks and grease, and door panel covered with greasy handprints(strike 3). NEVER EVER AGAIN!! I hope your experience will be better than mine.
