First visit had quick diagnosis for expensive repair, then after work ... read more First visit had quick diagnosis for expensive repair, then after work was completed they found another much simpler issue which could have been cause of initial problem, casting doubt on initial diagnosis. Did the secondary work at no extra charge. Was quick, work complete within 1 week of initial call to schedule. Second repair, removed broken glow plug. Initially quoted one price, then was increased during service. Upon completion, found new body damage to vehicle. Had to review camera footage to take responsibility for damage. Once agreed to, shop repaired damage within 2 days. Paint issues remain (deep scratches) but body damage repaired no charge.
Where to begin….my ram had a slip in 2nd gear, pulled trans out and to... read more Where to begin….my ram had a slip in 2nd gear, pulled trans out and took it in to be repaired. Got talked into 2 different “upgrades” costing $3200 while it was out and apart which I was fine with. Upon reinstalling trans found that shift lever was installed incorrectly and fixed myself. Then with trans install complete I found it had a plethora of issues that it previously didn’t have. Took the truck back to get repaired only to find later that an untrained, uncertified technician was turned loose to experiment on my trans. Basically throwing parts at it that were not bad trying to fix the issues which turned out to be internal issues from trans not being rebuilt correctly in the first place. After 3 weeks of experimental work just to find out that the prob with the trans was their own wrong doing they still wanted to charge me an additional $2000 for a job that they messed up in the first place. I think Virgilio’s handled this situation very unprofessionally and I would not recommend anyone taking anything to them to get repaired. If they had a zero star option instead of 1 star I would have chosen the zero star.
Although my repairs were properly completed, my bill was exceedingly h... read more Although my repairs were properly completed, my bill was exceedingly high. I could not believe the diagnosis fee was $185 and not deducted from the repairs. I didn’t know my car had two air filters. I was charged for two.
