Stein charges $150 for a diagnostic and a "27 point inspection", a hig... read more Stein charges $150 for a diagnostic and a "27 point inspection", a higher cost through the door than Tafel Motors. I took my Audi A4 to Stein to inspect a hidden coolant leak and an ignition issue. They quoted the job at $1200 (I later got this job quoted at Audi Louisville for $550). I declined to have the work done at Stein and went to retrieve my car and the presumedly thorough diagnostic analysis which consisted of a few statements: Plastic housing that couples multiple coolant hoses is leaking. Several coolant hoses need replacing. Technician checked the battery. Battery tested marginal and the terminals need cleaning. There was no breakdown of the cost of parts and labor of the quote, no mention of the check engine light, rear differential seal leaking, or oil filter housing leaking––all of which I know are problems that need addressing. When I asked the technician about the leak in the quattro system he replied "No, we didn't see anything wrong with it and we're very thorough." When I asked about the check engine light he replied "You didn't ask us to look at the check engine light; it automatically costs $150 to run the computer." You would think this would be mentioned in the pitch of the "extremely thorough diagnostic and 27 point inspection" –– except we can't take 10 minutes to get a computer reading on your check engine light. I voiced my disappointment in paying $120 (they knocked $30 off since the technician didn't take a full hour) for a service invoice with literally no valuable information on it and was able to coax some part numbers out of them. Of the six part numbers I was given, one was for the wrong engine and one was for a Porsche Cayenne. These guys are laughable.
Horrible customer service! They do not stand behind their own contract... read more Horrible customer service! They do not stand behind their own contracts!!! I bought a dirt bike yesterday (signed a contract stating I could return the item unused within 7 days) - 2 hours later (after I got home from driving 2 hours to pick this bike up) realized what poor quality it was (the handle bars were loose, the transmission was sticking and the rear fender was not attached to the seat) I immediately went back with my contract in hand - for a return. The manager refused to talk to me and walked away!!! That's why I pay with credit cards --- the transaction will be stopped TODAY!!!!
