I went in for a repair because I smelled gas when the car was shut off... read more I went in for a repair because I smelled gas when the car was shut off, but no leaking. I don't do rodeo stunts, hill hopping, or anything else crazy with the car except drive it in Kansas City traffic as they began to infer later. Nathan Parker is the Service Rep I dealt with. Nathan Parker was crude, rude, disrespectful and right down nasty at every turn. They did a code check and it came up with P0456 and a smoke test, and the only area of trouble they could see was the leaking around the O ring. (His faked notes said O ring, collar, and fuel pump, and that's just one bogus part of this whole nightmare.) O ring would need to be ordered and it would run about $340 but he said he could do better than that and eventually quoted $295 with a coupon. So why would you order just the O ring if the collar and fuel pump really needed to be ordered, too, unless he's lying about the details on the invoice? Nothing was said about any other part having a problem. He estimated that the car would be ready around 2pm on Tuesday, and I told him I could wait a little while and be late for work since I would be getting my car back that day and not have to wait any longer. He told me he would give me the loaner, all I would need to do is sign a paper and be on my way and see them Tuesday. He then didn't come back for a whole other hour. I finally went to the service area. He said he had been busy helping other customers more important than me! Really?! On Tuesday, I called him at 2 pm since he had not called me by that time. His first nasty remark was, "Shouldn't you be at work right now?" It was not said nicely and out of genuine concern, it was said like someone berating their child for not going to sleep on time. I was still nice and said I was willing to wait if the car would be ready soon. He said the car was fighting them getting the collar off because it had seized and that they would try soaking it in lubricants. So therefore, go to work and I would see them Wednesday since I
If you like your car, DO NOT TAKE IT HERE, the price is cheap but your... read more If you like your car, DO NOT TAKE IT HERE, the price is cheap but your car will most likely be damaged from the shoddy workmanship. If you complain about the gouges on the trim on the inside of the windshield posts, or the scratch on the paint, or the fact that there is now a gap on the top edge of the windshield trim, be prepared to listen to how you put them there and they didn't. They will tell you that it is an old car and those gouges in your windshield trim is old damage that was already there. Fortunately I went next door to PickNPull and was able to buy matching trim from another car that was in excellent condition. I was lucky, you may not be, I will also have to get some trim sealer to seal the trim on the top of the windshield so water doesn't get down under the windshield and rust out the metal underneath. The workmanship is very shoddy.
