Horrible customer service. Was not able to get hold of anybody to answ... read more Horrible customer service. Was not able to get hold of anybody to answer my question about my vehicle. I purchased it there about a year ago and decided to give their service a try, but was very dissapointed. Will not try again.
Sales person, Jack, was top notch, 5 stars. Jeff the technician and hi... read more Sales person, Jack, was top notch, 5 stars. Jeff the technician and his manager Greg Heins in service department, not even 1 star. HORRIBLE HORRIBLE HORRIBLE SERVICE. We bought a brand new Sienna and after getting home, noticed that the bottom cushion of middle seat was wobbly. We made an appointment to get it fixed, they said bring it back another day. We did. After 2 days, they did not even call us once to tell us what was going on with the van. We called in to complain and the service manager Greg said that they were supposed to call us...but they didn’t. So after 2 days of having our van, they tell us that they had to order parts to fix it so we had to bring the van back AGAIN. The manager called us and told us the parts were in that it would be fixed in 5 minutes...WRONG. It took half a day. They called us to tell us it was fixed and to pick up. Well the seat is still wobbly. Obviously a wobbly seat raises safety concerns, especially if our kids are going to be in there and obviously, this service dept. does not care about the safety of their customers. After 4 appointments, waste of time, and waste of gas, we still don’t have a fixed seat. Never again will we buy another TOYOTA or any car for that matter, from JAY WOLFE TOYOTA IN TIFFANY SPRINGS.
