Took my car in to have windows tinted. They didn't do a good job so I ... read more Took my car in to have windows tinted. They didn't do a good job so I had to take car back in to have it fixed. This time they shorted out my door locks by getting too much water down in the door. Took my car into the dealership to find out what exactly was wrong and get an estimate. They confirmed it shorted out due to water/moisture. Took papers from dealership into nw audio and they refuesed to pay for the repairs.
My son's car broke down 600 miles from home, and was towed to Butler's... read more My son's car broke down 600 miles from home, and was towed to Butler's. It turned out the damage was extensive and there were many calls back and forth between myself and Tanner. He and his team worked diligently to help us through a difficult situation. They were honest and knowledgeable, and I recommend them highly.
This business is nothing more than a parasitic scam facility. Do not ... read more This business is nothing more than a parasitic scam facility. Do not take your vehicle to this repair shop. They falsly advertise as an "authorized repair facility" for major foreign automobiles (BMW, Saab, Mercedes) and they are not. After taking my vehicle to this shop for over two years I became suspicious about the work being performed, the parts being used, and the incredibly high prices I was paying with constant, repeat failures of these expensive parts. I finally contacted my vehicle manufacturer and explained this whole situation to them and they informed me that this business has been "red flagged" as UNAUTHORIZED for any major foreign car repair service. They went on to explain that this shop claims to use genuine parts for whatever vehicle you have but they actually use cheap, aftermarket Chinese parts yet they still charge you for the genuine part you were expecting to get, actually they charge you more!!! After realizing what was going on my vehicle was taken to an authorized facility and they discovered some major damage that had been done during the previous "repairs" and some additional problems that were never brought to my attention because they had been caused by the "mechanics" at this shop in an effort to have me return in need of an additional repair. I've reported them to the BBB and the manufacturer of my vehicle. I've also reported them to the Missouri Highway Patrol who has an investigative unit that focuses on these exact issues since there are crimes involved with tampering with a motor vehicle. Do not make the same mistake we made, stay away from this place. You will pay a ton of money and your repair problems will only get worse.
