Our daughter is in school in Atchison, KS. Her truck's "service engine... read more Our daughter is in school in Atchison, KS. Her truck's "service engine soon" light was on in her truck. We found R&S when we visited the town and recommended our daughter go there. Scott diagnosed the problem as a misfire and made the necessary repairs. Scott took care of her right away, communicated clearly throughout the process and his prices were vary reasonable. Our daughter is back on the road and very happy! Being over 2,000 miles away from our daughter, it is nice to know that there is someone we can rely on in town to take care of her. We know some of our daughters friends went to Scott as well and were very happy with his work. Being in the automotive service industry, finding someone that reputable and trustworthy takes a load off our shoulders. Would definitely recommend! Thank you for such great customer service! Brian and Shuri James
My son's car broke down 600 miles from home, and was towed to Butler's... read more My son's car broke down 600 miles from home, and was towed to Butler's. It turned out the damage was extensive and there were many calls back and forth between myself and Tanner. He and his team worked diligently to help us through a difficult situation. They were honest and knowledgeable, and I recommend them highly.
DO NOT BUY FROM THEM!!! We went to look at a Jeep Wrangler hardtop on... read more DO NOT BUY FROM THEM!!! We went to look at a Jeep Wrangler hardtop on their lot and while we were there looking at this red Jeep there was a white Jeep (which is still on their lot by the way) and the lady told us that there was something wrong with the jeep and she would not sell it to us knowing we were putting a 16 year old in it. She said it was going back to auction. When we were test driving the red jeep we noticed that the floor board was wet and the check engine light was on. We made an offer pending these two items checked out. They kept the car for another couple of days to 'check it out' They told us the check engine light was because of a gas cap they had switched out on another Jeep, they had put the right gas cap on and now the light went off (they probably just reset it until we got off the lot) and the wet floor board was due to them shampooing the carpet that they had taken it to a car wash and ran water over it and there was not a leak. We purchased the car (cash - we are not buy here pay here customers) THE VERY NEXT MORNING we noticed that the hitch that was on the Jeep when we test drove it and made the offer was no longer on the car. I called and left a message and asked them to call me. They have not returned my call to this day... I am sure they 'switched it with another jeep'. Two days later.. guess what the check engine light came back on and now today...literally on the 30th day we have owned this car after all the heavy rain we have had there is STANDING WATER in the floor boards... but they checked it out and it was due to carpet shampooing. These people having lying down to an art form. I am also turning them into the better business bureau. They are nice to your face but they won't return your phone calls, they don't 'make it right', the take parts off your car after they have sold it to you but before you pick it up and they are dishonest. BEWARE don't say you weren't warned... oh and that dangerous white Jeep... when we went to pick up our Jeep I asked her why it was not only still on the lot but now on the front line when she had said it was to dangerous to sell and she said the owner 'told her to put it on the lot for 6999.00'... its still there.
