I must say that I've never dealt with a repair shop that has been tota... read more I must say that I've never dealt with a repair shop that has been totally helpful and honest, until now. Jeff is a real stand up guy. If you need great car service this is the place.
Regarding the installation of the remote start for my 2012 Ford Fusion... read more Regarding the installation of the remote start for my 2012 Ford Fusion 1-24-2015 It is hard to express the absolute disappointment and anger I felt regarding my experience at Big Papas this past weekend. From the initial drop off, through the pick up of my car 11 hours later, the manager was arrogant and disrespectful. I did get lost trying to find the location, and dropped my car off 20 minutes late, but then was told it would be done at 2 or 3 PM. At 1:30, I called and was told that the car was just being taken in and that it would be done at 4 or 5 PM. Upon arriving at 5, I was told that the car had just been started. At 9:00 PM that night, I was leaving the lot. At no time during that day, did I receive a call from Big Papas saying that the installation had been delayed, no apology was ever offered (other than by the poor installation guy who had to face me and my angry boyfriend after a long wasted day). Absolutely no regard was given to the fact that I had to miss a medical treatment scheduled at 3, that had been mentioned at the time of my initial drop off. What I did receive was a lack of the basic common courtesy that any consumer should receive after making a purchase of services and equipment. The manager / owner was present at the shop until closing at 5 when we did arrive expecting the work to be done, but did not offer any explanation or justification for the repeated lies that I was told regarding the time my car was actually started. He stood outside and allowed another young employee to take the heat for our disappointment without presenting himself. Upon completion, 4 hours later, only the installer and another employee were present. They were apologetic and could only offer the explanation that the work had been “overbooked”. I would never recommend Big Papas.
