I went to Velasquez Mufflers & Brakes at the above location on Monday,... read more I went to Velasquez Mufflers & Brakes at the above location on Monday, July 23, 2018. VERY, VERY, VERY, VERY poor service. I waited 5 hours for them to look at my car. Five hours!!! I have a 2012 Hyundai Sonata I brought in because of a rattling noise in the suspension. Not only they made me wait for five hours, they falsified the information. They informed me I needed two lower control arms at $280.00 each and sway bar links, struts, and sway bar bushings which I had to purchase at the dealership. However; they were willing to replace the 2 lower controls arms which I later found out I did not need. Had a second opinion at Car X and was informed I needed new bolts and pins only. I am convinced that Velasquez Mufflers tried to rip me off! Needless to say, Car X is repairing my vehicle. By the way, Car X took only 3 !/2 hours to repair my vehicle, which included the wait time.
We were on our way to Chicago earlier this week when we got stuck in a... read more We were on our way to Chicago earlier this week when we got stuck in a traffic jam. A woman working at a local restaurant noticed that our car was leaking oil. KAR service was close to the train station, so we brought it in and explained our situation. We were able to leave our vehicle with KAR; walk to the train station and go have our mini-vacation while KAR fixed our car up. The man we spoke with was polite and worked with our situation. When we got back from Chicago we simply walked back to KAR and picked up our vehicle. Great customer service that helped make the best of a bad situation.
I just recently went to this place. They claim to specialize in foreig... read more I just recently went to this place. They claim to specialize in foreign so I had my Audi towed there from Orland Park, IL.I got suckered because I read a few what I now believe to be fake reviews, so I am putting my real experience out there. They had my car there for a starting issue, I figure it had to be electrical, after promising me that they would have answer for me that same afternoon, I never heard an actual diagnosis for 3 weeks. 3 weeks!!!! I called them everyday only to hear the same story from some guy. We are super busy and we will get to you. They are the ones that told me to have it towed and we will have it diagnosed and ready within a day or 2. Well, it get worse, they not only lied to me about the diagnoses saying I needed some sort of modulator but they continued to hold my car hostage for weeks, they tried charging me storage fees and extra fees for time, time that the car just sat!!!! I finally had to pay these people 2800 dollars for no fix and an extra 120 for the tow job. When I got it to a real shop they found out it was a connector issue and had it fixed within 1 hour. This place is a SCAM shop!!! Please believe every word I am saying. Its much worse but I just do not want to get into the daily lies they gave me and me constantly chasing them for answers. Plus the smug look on their ugly faces when they were getting my hard earned money for running a scam. They have been report to the BBB and states attorney.
