called for quote on replacing 02 oxygen sensors on my 1997 bmw 740il.... read more called for quote on replacing 02 oxygen sensors on my 1997 bmw 740il. was quoted as a hourly rate of $69.50. as shown on the wall in there office. so they replaced my oxygen sensors which took about 1 hour. I was charged a total of $157.00 shows on my copy of bill of $75.00 an hour what happened to the $69.50 an hour. I timed the mechanic and it only took 1 hour but the bill would reflect 2 hours. this is not right and would suggest you get an estimate in writing before you have them work on you vehicle. this shop is affiliated with a church.
NOT A REAL BUSINESS!!!!!!!
I am sorry to hear about this customer's disappointment with our servi... read more I am sorry to hear about this customer's disappointment with our service. We quoted the customer $110.00 to diagnose the air bag light concern and he authorized that expense. The diagnosis charge covers up to one hour of a technician's time, reading fault code memory and performing test plan procedures to find the root cause of a fault. If we are unsuccessful in determining the root cause after one hour or more of diagnosis we contact the customer and seek additional diagnosis time for which there are additional charges prior to proceeding. In this case that is what we did and the customer declined to proceed any further. Regarding the time spent working on the vehicle, the appointment is the time reserved for the advisor to record the customer concerns and ascertain authorization for any charges prior to the work being performed. It is not the exact time at which the technician will begin working on the vehicle. The dispatching of work is dictated by the vehicle promise time so that the vehicle is done at the agreed upon time. Any delays that may cause us to miss a promise time are cause for the advisor to contact the customer to inform them of the time constraints and to discuss options for continuing forward. The total repair order was $263.39 which included the oil service and the diagnosis. The quoted expenses were $110.00 for diagnosing the air bag lamp and $145.00 for the oil service plus taxes. Scott High Service Manager
