Our family had the same auto mechanic for the past 35 years until rece... read more Our family had the same auto mechanic for the past 35 years until recently. He was the owner of a small auto repair shop located in Indianapolis, Indiana. We trusted him to make needed repairs and we never needed to use any dealer repair shops. As a result of his recent retirement I took my Lexus to Butler Toyota to be repaired. I was told that a wire needed to be repaired and due to the vehicle sitting for a while the gas tank, fuel pump, fuel filter and send unit needed to be replaced at a cost of approximately $2100.00. I was told the cost of the gas tank was $800.00 but one could not be located new or used. I found that hard to believe and purchased a used OEM gas tank, fuel pump and send unit in Texas for $200.00 and had it shipped directly to Butler Toyota. It was requested thar all replaced parts be placed in the trunk of the vehicle for the purpose of recycling. When the vehicle was picked up there was no replaced gas tank, no fuel pump and no fuel filter. The only replaced part in the trunk was a send unit. Numerous telephone calls were made regarding the replaced parts but my calls were never returned. I was told that connections to the wireing harness had to be altered. I find this hard to believe due to the parts being OEM. After paying Butler Toyota $1100.00 and returning home it was discovered the right passenger door was dented. The vehicle is operational for now but at the cost of ever trusting the huge dealer repair shops again. It appears to be all about the dollar and not about true customer service.
