I went to Velasquez Mufflers & Brakes at the above location on Monday,... read more I went to Velasquez Mufflers & Brakes at the above location on Monday, July 23, 2018. VERY, VERY, VERY, VERY poor service. I waited 5 hours for them to look at my car. Five hours!!! I have a 2012 Hyundai Sonata I brought in because of a rattling noise in the suspension. Not only they made me wait for five hours, they falsified the information. They informed me I needed two lower control arms at $280.00 each and sway bar links, struts, and sway bar bushings which I had to purchase at the dealership. However; they were willing to replace the 2 lower controls arms which I later found out I did not need. Had a second opinion at Car X and was informed I needed new bolts and pins only. I am convinced that Velasquez Mufflers tried to rip me off! Needless to say, Car X is repairing my vehicle. By the way, Car X took only 3 !/2 hours to repair my vehicle, which included the wait time.
The are the most professional, reliable and honest people in town. I m... read more The are the most professional, reliable and honest people in town. I my many years of dealing with different mechanics and tradesmen alike not one even comes close. Matt and the rest of the staff are friendly, caring and most importantly honest in meeting your needs without overselling or over inflating their prices. I would definitely recommend them over any other people have dealt with. Amir Mesri
We were on our way to Chicago earlier this week when we got stuck in a... read more We were on our way to Chicago earlier this week when we got stuck in a traffic jam. A woman working at a local restaurant noticed that our car was leaking oil. KAR service was close to the train station, so we brought it in and explained our situation. We were able to leave our vehicle with KAR; walk to the train station and go have our mini-vacation while KAR fixed our car up. The man we spoke with was polite and worked with our situation. When we got back from Chicago we simply walked back to KAR and picked up our vehicle. Great customer service that helped make the best of a bad situation.
