Amazing customer service! I was given a breakdown of services I would ... read more Amazing customer service! I was given a breakdown of services I would need ..they even offered discounts. They were really honest and answered all of my questions. Also given their opinion on which services I should prioritize since I wasn't able to pay for all of the services that day. 100000% would recommend to everyone. Especially if you're a woman because I didn't get the vibe that they were trying to take advantage of my lack of knowledge. Leanna B. Saint Louis, MO
Jesse and the Benchmark Auto Care crew just did a major repair on my M... read more Jesse and the Benchmark Auto Care crew just did a major repair on my Mazda and it was handled very smoothly. The car was fixed as promised and on time, and Jesse communicated with me every step of the way. When I came in to retrieve the car, it was gleaming as well. After checking online to compare costs and other people's similar stories about this repair, I found the price I was quoted at Benchmark was considerably lower than what others have paid for the same repair. And this is the second time I've found Benchmark's quotes were lower than others I've seen or received. Everyone is friendly, too. Amy D. Saint Louis, MO
Our truck broke down last week and was put in this shop for an alterna... read more Our truck broke down last week and was put in this shop for an alternator. I was told they would consult with me before doing work on the truck. I called several times, ( a cell phone because the shop number is disconnected ) but my calls were ignored. After 5 days in the shop, I finally talked with someone who told me the work was done and the truck was running good. I picked the truck up, got on the highway to come home and broke down again. Surprisingly enough, my calls were ignored again when I tried calling the shop. I left a message and told them I needed them to return my call, that was yesterday afternoon and still no call. It costed an additional $75 to have the truck towed to my house in Shiloh. After it was towed to my home, we raised the hood to try to jump the battery. Noticed the alternator wasn't changed, but our new battery was replaced with an old one. I strongly suggest you find a different shop. This place is a rip off. We will be talking to an attorney about our experience.
