Dobbs has failed to provide honest and dependable work on two differen... read more Dobbs has failed to provide honest and dependable work on two different occasions. The alternator I replaced last year for nearly $900 went out already. Dobbs also tried to charge me $500 to replace a headlight kit. Luckily, I called around to find that it was actually covered under warranty. I was informed by a Dobbs employee that they had access to information on vehicle recalls, however, failed to look up the information prior to the quote. Similar to most of society, I have a family, career and life that requires a dependable vehicle which Dobbs has failed to provide.
In 30 years of owning cars, I've never had more problems than I have w... read more In 30 years of owning cars, I've never had more problems than I have with Dobbs. Be very wary about bringing your car to them. Two oil changes back, it appeared they cross threaded my drain plug and then tried to seal with with something, so that I cannot remove it. I complained, and they were helpful and I took the car in so they could fix their mistake. Everyone makes mistakes. No big deal. They changed my oil again, did a free tire rotation, and told me they had no problem getting the oil plug out. I thought it was my mistake, paid for the oil change, and went on my way. I went to put on brakes this weekend, and change the oil, and went to find that two lug nuts where stripped out and I couldn't remove my drivers side front wheel. I moved on to changing the oil, and found they replace my drain plug with a what looks like a drain plug from a farm tractor. It certainly isn't one from any automobile. It cannot be removed with socket, and it has a torn o-ring on it. If it is removed, it'll never go back in again. Which means my oil pan is now ruined. Instead of fixing their mistake, they caused more problems. Instead of being honest and saying, yes, we made a mistake, lets make it right, they did a patch job and made my car worse than what it was when I came in. They are very busy and understaffed, and so the mechanic are taking short cuts. When they screw up your car, they'll patch their mistake and hope you never found out what they did. I am hopefully that someone in the company will take interest enough to set things right, but my confidence, at this point, is very low.
5 starI was fortunate to spend Spring Break at Disney with my 3 boys a... read more 5 starI was fortunate to spend Spring Break at Disney with my 3 boys along with my dad and Diane. Got to see fellow Kankakee County people there as the Marching Boilers marched in a parade at the Magic Kingdom and had a super great time. On our way back, apparently due to shotty work done during an oil change here, my mini van had some problems and my boys and I were stuck in Mt Vernon Illinois yesterday not sure we would make it home today or even by Monday. I was given a name, David Parker, owner of Parker Automotive, in Woodlawn IL just west of Mt Vernon on HWY 15. He made sure our van was brought out to him and stayed late on Good Friday to let me know what was wrong. Luckily it is nothing major, just something that occurred during my oil change here. David showed the true meaning of Easter. This morning looking at being stuck in a hotel room til Monday, he lent me a car to drive us back so we can be home for Easter. Thank you David Parker from the bottom of my heart. Jim Byrne Kankakee County Board District 23 Kankakee County Board Vice-Chairman
