We were on our way to Chicago earlier this week when we got stuck in a... read more We were on our way to Chicago earlier this week when we got stuck in a traffic jam. A woman working at a local restaurant noticed that our car was leaking oil. KAR service was close to the train station, so we brought it in and explained our situation. We were able to leave our vehicle with KAR; walk to the train station and go have our mini-vacation while KAR fixed our car up. The man we spoke with was polite and worked with our situation. When we got back from Chicago we simply walked back to KAR and picked up our vehicle. Great customer service that helped make the best of a bad situation.
I just recently went to this place. They claim to specialize in foreig... read more I just recently went to this place. They claim to specialize in foreign so I had my Audi towed there from Orland Park, IL.I got suckered because I read a few what I now believe to be fake reviews, so I am putting my real experience out there. They had my car there for a starting issue, I figure it had to be electrical, after promising me that they would have answer for me that same afternoon, I never heard an actual diagnosis for 3 weeks. 3 weeks!!!! I called them everyday only to hear the same story from some guy. We are super busy and we will get to you. They are the ones that told me to have it towed and we will have it diagnosed and ready within a day or 2. Well, it get worse, they not only lied to me about the diagnoses saying I needed some sort of modulator but they continued to hold my car hostage for weeks, they tried charging me storage fees and extra fees for time, time that the car just sat!!!! I finally had to pay these people 2800 dollars for no fix and an extra 120 for the tow job. When I got it to a real shop they found out it was a connector issue and had it fixed within 1 hour. This place is a SCAM shop!!! Please believe every word I am saying. Its much worse but I just do not want to get into the daily lies they gave me and me constantly chasing them for answers. Plus the smug look on their ugly faces when they were getting my hard earned money for running a scam. They have been report to the BBB and states attorney.
My poor car hasn't had a detail since 2007 and I've pretty much lived ... read more My poor car hasn't had a detail since 2007 and I've pretty much lived in my car since my fiancé passed in April of last year, so it was in dire need! I bought a groupon for an auto detail and I wasn't expecting much after my friends got theirs done somewhere else. I took it to QAR and KC took care of me. He looked at my cars condition and told me how the groupon only covered 3 hours of work and my car needed at least a day! I explained my situation and asked him to do the best he could with what I had. Like I said, I wasn't expecting much, I was just happy it would be cleaner. They took the car warning me that, they'll only have time for the inside, but KC came in and told me that they would buff and wax it as well since winter was coming. He was really a great business man and even batter man. He made sure I was happy with everything, even offered me coffee and checked up on me occasionally. When I got to my car, I was surprised with how it looked! You could tell they're perfectionists, cause they got every little nook and cranny and every stain I figured would still be there were gone! My car looks and smells amazing, like new! I'm impressed, that was a hard job, but they took the time they needed and pulled it off. I would recommend them for everything cause he showed me that he had pride in his work and services and that means a lot to me and my car. Y. Flores
