These guys are beyond unprofessional. I have never been so disrespecte... read more These guys are beyond unprofessional. I have never been so disrespected as a female by another man in my life. They had my car for 3 months to replace a water pump and do a tune up and oil change. My car was originally overheating when i brought it to them. They did a diagnostics and said it was the water pump. They supposedly fixed it and never even called me to say the work was finished. They did not test the car before returning it to me. They allowed me to drive off the lot only to realize without even going a whole mile that the car was still overheating. I immediately brought it back to them and they kept my car for months claiming to be making repairs on the car. I picked my car up on April 2, 2019 and my car still was not fixed. Again they never called me to inform me what was going on with my vehicle. When i picked it up it wasn't even parked on their lot. They went on to say that it was possibly a blown head gasket. I gave the shop over $500 to repair my vehicle and got it back in the same working condition as before. When I called inquiring about what all repairs were made to the vehicle while in their care, frustrated Junior cursed me out. Junior stated and I quote that mother fucking car has been sitting up here for 3 or 4 fucking months I cant remember what all we fucking did. That was after I had to keep asking for a lis of repairs and attempt to get him to remember the car I was speaking about. It should be on your fucking receipt is what Junior stated. Unbelievable is all I can say. What happened to quality customer service?
great price and service will use again
First let me start by saying I have been in the automotive retail busi... read more First let me start by saying I have been in the automotive retail business for over 20 years. So I know what really good service is. And here is the story of why I believe they should be your service point of choice. My daughters car broke down with a faulty E.C.M. (computer). They sent it off to a service of my choice to be rebuilt. I might add that they diagnosed the e.c.m correctly first. And did not try to sell me a new one. Kenny the owner was sincere in helping me get it fixed as inexpensively and correctly as possible. The professional service I sent the computer too could not duplicate the problem. They wanted to send it back as a no fault. Kenny interviened by calling personally to the tech at the company. And thru his expertise was able to direct them to where the fault was. And they then repaired it only after the general manager of the electronics company fololwed his guidance. I called in to Fleener and Roberts about 6 times. And got Kenny right away each time. And with no agrravation in his voice. Just a pleasant demeanor each time. Try calling your dealership and asking to talk to your mechanic. If you want personal and highly qualified service at a fair price. I strongly recommend them. I believe you will be as overwhelmed as I was. THANK YOU!!! KENNY
