I went in for an oil change and once I got home I noticed my tire pres... read more I went in for an oil change and once I got home I noticed my tire pressure was still low and none of the fluids were replenished. This didn’t particularly upset me, mistakes happen I completely understand. What upset me was that when I called back, I told Mike my situation and he responded “well how do you know they didn’t fill the air and fluid?” in a very sarcastic and demeaning manner. Obviously, if the tire pressure light is on and there is no windshield wiper fluid right after the service, they didn’t do it. As a younger woman who is unfamiliar with the ins and outs of cars, this left a bad taste in my mouth because I’m sure an older male familiar with vehicle maintenance wouldn’t have been treated like this. In addition, they automatically assumed I wanted to most expensive oil change. I never authorized this nor do I usually get the most expensive one. I used to be a repeat customer but at this point I’ve lost all trust in this business. Although, I will say that James is always very helpful with any and all questions I may have.
Great people who tell it like it is. Honest, clear, professional and p... read more Great people who tell it like it is. Honest, clear, professional and personal care you know you can trust 30 seconds after walking in. My first visit cost more than I had hoped, but I left fully satisfied and confident in the work done. I came in on a referral by a long time customer and expect that I'll also be recommending Doc Motor Works for years to come!
Shop will go to great lengths to insure customer satisfaction
